- Responsible for handling customer call centers. Driving monthly collection targets. Preparing necessary reports for review.
- To provide resolution to irate customers within time frame
- To maintain compliance throughout the process
- monitoring of call center activities ensuring achievement of daily calls & contact ratio
- monthly collection targets and ensure target achievement. Pre-due and soft bucket
- to end reporting of MIS with service levels.
- of agents in respective processes
- center quality check – listening of random calls & provide caller wise feedback for improvement. Target levels.
- timely feedback team & agents. Update with latest changes in company.
- management – implementation of various projects to automate, simplify and improve process.
Operations Manager - Pimpri-Chinchwad, India - Bajaj Auto Finance
Found in: Talent IN 2A C2 - 1 week ago
Description
The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields.
Responsibilities
Key Performance Area