System Administrator - Bengaluru / Bangalore - confidential

    confidential
    confidential Bengaluru / Bangalore

    1 week ago

    Full time
    Description
    • Demonstrate knowledge of troubleshooting desktops/ laptops and basic understanding for networks.
    • Excellent customer support skills
    • Ability to prioritize IT tickets and respond effectively to end user.
    • Should be able to think on his feet to ensure tickets and closed within SLA.
    • Ability to multi task while managing multiple tickets and user requests.
    • Knowledge of using any ticketing tool such as service first.

    Technical Skills:

    • Upgrading, supporting and troubleshooting Windows 10 and Microsoft Office 2016 and any other authorized desktop applications
    • Upgrading, supporting and troubleshooting for printers, computer hardware and any other authorized peripheral equipment
    • Performing general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
    • Performing remedial repairs on computers, laptops, printers and any other authorized peripheral equipment.
    • Understanding the working nuances of FAIs existing IT infrastructure
    • Preparing to trigger system updates as and when necessary
    • Understanding the basic servers in use at FAI
    • Being able to effectively diagnose any issues or incidents with servers
    • Trigger server updates as and when necessary
    • Support development and implementation of new projects and new hardware installations
    • Perform configuration and maintenance activities relating to user profiles and policies
    • Ensure adherence to the terms of license agreements

    Educational Qualification and Experience:

    • Minimum of 15 years of formal education - Graduate / Post Graduate in Commerce.
    • Professional work experience of 2 to 3 years.

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