- Contribute to fraud loss mitigation through effective review and resolution of targeted detection efforts.
- Conduct customer interactions in accordance with the Brand values to optimize the customer experience.
- Accurately analyze and report accounts presented for common characteristics that may lead to a trend.
- Fulfill customer and business initiated inquires by all channels as assigned to resolve potential and confirmed fraudulent activity.
- Adhere to procedures, compliance, and regulations to ensure that the customer and business is protected against losses and risks.
- Consult victims of identity theft on recommended actions to take to clear their credit and protect against future fraud.
- Demonstrates a mastery of prevention processes and is considered a subject matter expert by peers and management.
- Assist management in providing support to the department such as training, question resolution, and escalated case handling. Requirements
- Graduate or equivalent.
- Required two years of work experience that includes customer contact (2 Yrs) & Fraud Mitigation (2 yrs).
- Should have experience have in transaction monitoring and financial investigations
- Excellent interpersonal skills with the ability to communicate with customers and external parties.
- Highly effective and demonstrated oral and written communication skills.
- Proven critical thinking, personal organizational and time management skills.
- Ability to promote and foster team building through demonstrated leadership.
- Knowledge of MS Office
Senior Fraud Officer GSC - Hyderabad, India - HSBC
Description
Some careers shine brighter than others.
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 62
countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Senior Fraud officer.
In this role, you will:
To be successful in this role, you should meet the following requirements:
You'll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."