Warehouse Executive- After sales - Gurgaon / Gurugram - confidential

    confidential
    confidential Gurgaon / Gurugram

    5 days ago

    Full time
    Description
    • Coordinate vehicle dispatch and ensure timely delivery and pickup
    • Monitor vehicle movement and tracking
    • Handle customer calls for scheduling orders and addressing queries
    • Plan daily routes for efficient delivery
    • Schedule and monitor urgent pickups
    • Control vehicle costs
    • Follow up and resolve customer escalations via email
    • Manage vehicle arrangement and maintenance
    • Train and develop support staff
    • Control in-transit damage
    • Coordinate with warehouse team to address errors and cancellations
    • Plan alternative orders in case of in-transit cancellation

    Candidate Qualifications: The ideal candidate should possess the following qualifications:

    • Good communication skills in English and Hindi
    • Strong problem-solving abilities
    • Flexibility to work in different shifts
    • Ability to coordinate with third-party business partners, drivers, and customers
    • Excellent knowledge of logistics processes and tools
    • Proficiency in data entry
    • Comfortable with outbound calls
    • Strong decision-making and coordination skills with internal teams

    Required Skills: The ideal candidate should have the following skills:

    • Good communication in English & Hindi
    • Problem-solving ability
    • Flexibility in working for different shifts
    • Coordination with 3rd party business partners and handling drivers and customer calls
    • Excellent process knowledge/tools

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