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- The purpose of the role will be to provide leadership to the Aftermarket Field Services Team, and to ensure execution of growth strategy for Aftermarket Service / Repair & Retrofits / Uptime activities for products provided to our customers.
- Build and mentor a high performing and sustainable Field Service Team that differentiates Howden and provide adequate support to the Field Service Engineers
- Plan & develop local capabilities to tap addressable market ensuring maximum utilization & productivity
- Building a strong relationship with key stake holders (internal and external) to enhance customer experience
- As a team leader of Aftermarket Field Service Department, the Manager Service will be responsible for the execution of all the operational aspects of Service tasks and Uptime Contracts, right from scheduling to till execution closure & becoming the focal point for the customer.
- Plan & ensure timely mobilization of qualified service engineers while ensuring fastest response time, maximum utilization & first fix rates.
- Ensure an integrated solid EHS performance and development of an interdependent safety culture
- Besides managing the team of service engineers, the manager himself will have to be in the field for attending & executing field service jobs.
- Drive Initiatives for growing field services, spares and repair business in collaboration with Aftermarket Sales Team.
- Track and drive reliability/ warranty & customer complaints issues within reasonable time lines.
- Support aftermarket sales team / proposal team in scoping out services, spares and repair opportunities and need based related visits & or technical discussions with clients.
- Review competency matrix, identify gaps and prepare development plan aligned with current & future needs
- Provide monthly revenue forecast basis job schedule and ensure timely turnaround of complete documents for invoicing.
- Continuous engagement with principal business units for technical know-how, positioning local FSE on global jobs and for root cause analysis (including Uptime).
- Lead and promote a continuous improvement culture across the business
- Ensure compliance to Howden's SoX procedures
- Professional degree in engineering
- 12 – 15 years' experience in site project management and/or contract management or similar roles with strong focus on complex industrial projects preferable within Oil & Gas, Petrochemical, or Power industry.
- Previous exposure to and knowledge of rotating equipment working within an industrial environment.
- Howden products basic knowledge (such as compressors -various types, fans, blowers and heaters), and their areas of application
- Knowledge on Condition Monitoring/ Controls & Asset Management
- Knowledge of critical Contractual T&Cs, Contract planning and techniques
- Excellent communication skills in English both written and oral.
- Collaboration with Customer and Howden Team Knowledge of industry Health and Safety standards
Manager - Field Service - Pune, India - Compressor Products International
Description
Main Purpose of Job
Accountabilities
Skills, Knowledge and Behaviours
Essential skills, knowledge and behaviours