Reservations Agent - Moradabad - Yonder Talent India

Description

About Yonder One

Yonder One is part of a privately backed international business group operating across hospitality, real estate, finance, marketing, and technology.

With 500+ professionals globally, the group supports commercial, operational, technology, marketing, finance, and customer experience functions across regions.

Yonder One India is the India-based entity of Yonder One Global, responsible for operating and scaling the group's hospitality, customer experience, and business operations teams.

Role Overview

We are looking for a highly skilled Reservationist with excellent spoken English and strong familiarity with the US accent to support the group's US-based short-term vacation rental portfolio.

This is a remote role based in India, requiring exceptional communication skills, customer empathy, and the ability to confidently engage with international guests while delivering outstanding guest experiences.

Reservationists at Yonder play a critical role in managing guest interactions, reservations, and coordination across multiple property brands, directly impacting revenue, occupancy, and guest satisfaction.

Key Responsibilities

• Manage guest inquiries, reservations, modifications, cancellations, and confirmations across multiple hospitality brands.
• Process refund requests and resolve billing discrepancies in line with company policies.
• Handle guest concerns, complaints, and disputes with empathy, professionalism, and effective problem-solving.
• Coordinate with internal teams and property partners to ensure seamless guest experiences.
• Provide recommendations for local attractions, dining, and experiences to enhance guest satisfaction.
• Identify opportunities to improve reservation workflows and overall guest experience.
• Ensure strict adherence to company policies, procedures, and quality standards.
• Perform additional related duties as required to support operations.

Key Competencies

• Fluent spoken English with a clear voice and strong US accent familiarity (mandatory).
• Excellent verbal and written communication skills with a customer-first mindset.
• Experience working with reservation systems, PMS tools, or CRM platforms.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Proactive, solution-oriented approach to guest service.

Qualifications & Experience

Skills

• Exceptional English communication and interpersonal skills.
• Confidence and clarity while interacting with US-based customers.
• Proficiency in Microsoft Office (Word, Excel, Outlook).

Abilities

• Ability to quickly learn and adapt to new tools, software, and processes.
• Strong attention to detail and follow-through.

Experience

• Minimum 1 year of experience in customer service, BPO, hotels, or vacation rentals serving US clients (strongly preferred).
• Prior experience in reservations, hospitality operations, or sales is an added advantage.

Additional Details

• Work Location: Remote (India)
• Shift: Night shift aligned with US time zones
• Compensation: ₹5,00,000 – ₹7,00,000 per annum (based on experience)
• Education: Skills, experience, communication ability, and voice quality are valued more than formal degrees

If you possess excellent communication skills, a passion for hospitality, and the ability to deliver a smooth guest experience, we invite you to apply.