Senior Executive EXL/SE/977126 - Noida, India - exl

    exl
    exl Noida, India

    1 week ago

    EXL background
    Description

    Job Description

    Job Discerption-

  • Candidate should have analytical skills.
  • F&A (Insurance) collections background is essential.
  • OTC(AR) Experience required.
  • Past work experience of SAP ERP will be of weightage advantage.
  • Good working knowledge of Microsoft Excel
  • Ensure that the guidelines are followed as per standard procedures.
  • Open to feedback.
  • Quality monitoring & review of accounts
  • Allocation of accounts as per the guidelines
  • Ensure timely closure of accounts.
  • Ensure that the quality of the transactions is in compliance with predefined parameters.
  • Ensure adherence to Company Policies and Procedures
  • Ensure fair methods are used to collect outstanding balance on the account.
  • Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns.
  • Achieving key targets for the process in line with the SLA (Service level Agreement)/KSFs (Key Success Factors)
  • Prepare reports of the accounts assigned to the team.
  • Preparing business review templates for performance review

    • Technical Skills -

  • Good Computer navigation skills, keyboarding skills

    • Proficient in MS office – specially Excel

    Process Specific Skills -

  • Possesses necessary knowledge of business concepts to effectively perform the job.
  • Effective negotiation skills
  • Makes decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others.
  • Commits to achieving specific objectives and takes ownership for accomplishing them.
  • Effectively balances quality, customer service and productivity standards.
  • Make calls to the customer for collection or payment details.

    • Work towards resolution of disputes

    Soft Skills -

  • Self-discipline
  • Result orientation
  • Adaptability
  • Presentation skills
  • Feedback skills
  • Goal oriented
  • Excellent written and verbal communication skills
  • Listening and comprehension skills
  • Questioning and Reasoning Skills
  • Customer Service focus and telephone etiquette
  • Ability to multitask, prioritize and manage daily work activities.