Site Reliability Engineer - Ahmedabad, India - Litera

    Litera
    Litera Ahmedabad, India

    Found in: Appcast Linkedin IN C2 - 1 week ago

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    Description

    Position Summary:

    As a Site Reliability Engineer (SRE), you will play a critical role in building reliable and resilient SaaS technology services by automating complex and laborious processes, following industry best practices, and enhancing environment stability controls. You will help manage an enterprise-class monitoring system, create custom dashboards, and deliver timely availability reporting.

    Key Responsibilities:

    • Be a subject matter expert (SME) for SRE duties
    • Address escalations and provide support to internal and external customers
    • Manage major incidents resulting from application or service outages
    • Work with internal teams to drive root cause analysis
    • Troubleshoot, configure, and optimize environment workloads
    • Automate complex and costly processes
    • Uphold security compliance and configuration standards
    • Create and maintain technical documentation
    • Monitoring infrastructure and applications using industry tools
    • Support application deployments and coordinated environment changes
    • Make the team better by elevating the people around you
    • Support 24x7 operations, which includes working shifts and occasional weekends

    Qualifications:

    • 2+ years of experience deploying and supporting SaaS applications
    • 2+ Experience navigating Windows and Linux servers, databases, and web technologies like IIS and Apache
    • 2+ years supporting cloud infrastructures (AWS or Azure)
    • 1+ years developing and integrating software solutions (C#, Java, PHP)
    • Experience with CI/CD tools such as Bamboo, Jenkins, Docker, Maven
    • Scripting experience using PowerShell, Python, and other shells
    • 2+ years of experience working with enterprise monitoring solutions (Zabbix, New Relic, Data Dog)
    • Solid understanding of the common networking protocols and services (HTTP, DNS, TCP/IP, VPN, load balancing)
    • A good grasp of software engineering best practices and delivery methodologies
    • Strong problem-solving abilities and reverse engineering discipline
    • Effective at verbal and written communication
    • Able to maintain professional composure while under pressure

    Bonus Skills and Experience

    • Prior work on SaaS teams
    • Exposure to SOX, PCI, and other regulated environments
    • AWS Professional or Specialty certification(s)
    • Provisioning and configuration management tooling (Terraform, Puppet, Ansible, Chef)
    • Container deployment and orchestration
    • Database management