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    • Chief Employee Relations Officer - Chennai - AGS Health

    AGS Health
    AGS Health Chennai

    1 month ago

    Default job background
    Description

    About AGS Health

    AGS Health is a revenue cycle management company and a strategic partner for growth. With expert services complemented by AI-enabled technologies and high-touch support, AGS Health partners with leading health systems, physician groups, and academic medical centers in the U.S.

    We pair cutting-edge technology with college-educated, trained RCM experts to help clients optimize workflows, maintain compliance, prevent revenue leakage, and achieve a high-performance revenue cycle.

    Our team of experts employs more than 11,000 members globally and partners with over 100 clients across various care settings, specialties, and billing systems.

    The Role Summary

    We are seeking a Chief Employee Relations Officer with 13 years of experience in employee relations, including grievance and conflict management. You will have strong knowledge of labor laws and statutory compliance, especially in relation to POSH.

    You will work with multi-location teams in a service industry environment, possess excellent interpersonal and communication skills, and be able to influence and negotiate.

    Your proactive approach should demonstrate a passion for improving workplace culture and engagement, and you should be able to handle sensitive issues with confidentiality.

    Responsibilities

    • Handle employee grievances with professionalism, ensuring quick and effective resolution.
    • Set up mechanisms for employees to voice concerns and follow-up with appropriate measures.
    • Document and track grievances to identify trends and implement preventive actions.
    • Moderate conflicts between employees, teams, or between employees and management to ensure harmonious work relationships.
    • Provide guidance on conflict resolution strategies and lead interventions to de-escalate conflicts.
    • Collaborate with HR and department heads to mitigate workplace issues.
    • Ensure full compliance with POSH regulations and handle complaints with confidentiality and sensitivity.
    • Conduct regular POSH training and awareness programs for employees.
    • Support and guide the Internal Complaints Committee (ICC) in investigating and resolving POSH-related cases.
    • Liaise with internal stakeholders, including HR, department heads, and legal teams to ensure alignment on employee relations policies and procedures.
    • Build strong relationships across all levels of the organization to effectively support and advise leadership on ER matters.

    Key Skills and Qualifications

    • Bachelor's or master's degree in human resources, business administration, or a related field.
    • Experience working with multi-location teams in a service industry environment.
    • Excellent interpersonal and communication skills, with the ability to influence and negotiate.
    • Strong organizational and time management skills.
    • Proactive approach with a passion for improving workplace culture and engagement.
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