IT Operations Engineer - Bengaluru / Bangalore - confidential

    confidential
    confidential Bengaluru / Bangalore

    3 days ago

    Full time
    Description

    Cradlepoint is seeking an IT Operations Engineer to join our IT operations team. This team is responsible for a business-critical solution that is designed and operated with a security-focused mindset. You will be crucial for the smooth operation of a key asset for remote delivery, directly contributing to Cradlepoint's success. Your role will involve operating a global IT infrastructure, including network, server, and application components, and providing support to its users.

    What You Will Do: Key Responsibilities

    • Daily operation of a global IT infrastructure (network, server, application).
    • Be part of 24/7 on-call emergency support, ensuring system availability and quick resolution of critical issues.
    • Analyze system faults, defining and executing corrective actions to restore service.
    • Handle incidents and service requests within defined Service Level Agreements (SLAs).
    • Submit trouble reports to internal/external vendors and collaborate with them on resolution.

    What You Will Bring: Required Qualifications

    • Education: B.Sc/B.Tech degree in Computer Science, Engineering, or a related technical field, or equivalent relevant experience.
    • Strong experience in application and infrastructure support.
    • Excellent troubleshooting skills.
    • Demonstrated qualities of precision, persistence, reliability, and stress tolerance.
    • Good command of written and spoken English.
    • Open to learning new technologies and continuously expanding your skill set.
    • Sound IP knowledge and hands-on experience with configuration of network elements (firewalls, routers etc.).
    • Experience with firewall or router configuration (preferably Juniper) and IPSEC VPN troubleshooting.
    • Linux administration experience.
    • A customer-first attitude, prioritizing user needs and satisfaction.
    • Experience with managing infrastructure as code with Git and Ansible.

    Additional Competencies (Nice to Have)

    • Scripting experience in bash and/or Python.
    • Server Hardware administration experience (preferably Dell).
    • VMware ESXi/Vcenter knowledge.
    • Hands-on experience with Azure, AVD, Docker, Kubernetes.

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