- Lead and manage a team of 15–20 advisors in an international airlines/travel process
- Drive team performance across Productivity, Quality, CSAT, Shrinkage & Attrition
- Deliver regular coaching, feedback, and performance reviews
- Identify training needs and close process gaps proactively
- Recommend and implement process improvements to enhance customer experience
- Provide real-time floor support and manage customer escalations
- Ensure achievement of IC targets and AHT benchmarks across tenure buckets
- Conduct weekly coaching sessions and performance discussions
- Track performance using MS Excel and basic reporting tools
- International BPO experience in Airlines / Travel process
- Hands-on GDS knowledge: Amadeus / Galileo / Sabre
- Proven team handling and people management experience
- Excellent verbal and written communication skills in English
- Strong analytical, organizational, and problem-solving abilities
- Flexibility to work in a 24x7 rotational shift environment
- Work with a global leader in airline & travel services
- Strong career growth in a stable international BPO setup
- Leadership role with end-to-end team ownership and visibility
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Team Leader Operations - Gurugram - IGT Solutions
Description
We're Hiring | Team Leader – Airlines / Travel Process (International BPO)
Location: Gurgaon
Shifts: Rotational (24x7) | 5 days working
Mandatory: International Airlines / Travel BPO Experience + GDS Knowledge
Are you a seasoned Team Leader from an International Airlines or Travel BPO process with strong GDS expertise? If you've led teams handling global customers and are hands-on with airline systems, this role is made for you.
Key Responsibilities
Mandatory Requirements (Non-Negotiable)
Why Join Us?
Know more about us: IGT Company Profile
Interested candidates meeting the mandatory criteria may apply or share their CV via LinkedIn DM.
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Team Leader Operation
Only for registered members Gurugram, New Delhi
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Operation team leader
Only for registered members Gurugram, Haryana
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Team Leader Operations
Only for registered members Gurugram
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Team Leader-Operations
Only for registered members Gurugram, Haryana
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Team Leader- Operations
Only for registered members Gurugram
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Operational Excellence Leader
Only for registered members Gurgaon, Haryana
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Security Operations Leader
Only for registered members Gurugram
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Security Operations Leader
Only for registered members Gurgaon, Haryana
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Team Leader-Operations
Only for registered members Gurugram
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Team Leader- Operations
Only for registered members Gurugram, Haryana
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Operational Excellence Leader
Only for registered members Gurugram, Haryana
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Team Leader-Operations
Full time Only for registered members Gurugram
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Team Leader-Operations
Only for registered members Gurugram, Haryana
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Team Leader, Operations
Only for registered members Gurugram
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Team Leader Operations
Only for registered members Gurugram
-
Operational Excellence Leader
Only for registered members IN-Gurgaon-Tr TRIL Commercial Center (Intellion Edge), HR, India
-
Team Leader, Operations
Only for registered members Gurugram, Haryana
-
Team Leader Operations
Only for registered members Gurugram
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Team Leader, Operations
Only for registered members Gurugram
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Team Leader-Operations
Only for registered members Gurugram
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Team Leader Operations
Only for registered members Gurugram, Haryana