- Bachelors degree in Engineering (or Equivalent).
- Minimum 5 years of relevant experience in Enterprise Managed Service environment.
- Certification on the latest track of Morpheus Certified Administrator is an added advantage.
- Flexible to work in 24/7 support environment.
- Minimum level should be INT if applying as part of Internal Job Posting.
- Install, Maintain and Configure Morpheus infrastructure.
- Experience in Morpheus Identity and Access.
- Experience in Morpheus Provisioning concepts.
- Experience in Morpheus multi-tenant models.
- Experience in Morpheus self-service.
- Good Knowledge in Morpheus App, IaC type Blueprints.
- Good Knowledge in App monitors.
- Good Knowledge of Morpheus Plans, prices and costing.
- Resolve customers issues via telephone, email, or remote sessions.
- Identify and escalate issues in a timely manner to vendor according to process guidelines.
- Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
- Collaborate with other technology teams in diagnosing and isolating the cause of complex issues.
- Maintain quality on case documentation, SLA timeframes and operational metrics.
- Performs within the Productivity Measure of the team (scorecard).
- Handle Problem Management, Post Incident Reviews and RCA.
- Excellent written and verbal communication skills.
- Commitment to deliver high quality product and solution support.
- Must achieve excellent customer satisfaction.
- Take ownership and work with high productivity and efficiency.
- Support other team members and seek their advice to make decisions on complex issues.
- Approval of the employee's current manager is required.
- Employees are expected to notify their manager prior to an interview.
- Employees in Performance Improvement Plan are not eligible to apply.
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Eligibility & Qualification: · Bachelors degree in Engineering (or Equivalent). · Minimum 5 years of relevant experience in Enterprise Managed Service environment. · Certification on the latest track of Morpheus Certified Administrator is an added advantage. · Flexible to work in ...
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This role has been designed as 'Hybrid' with an expectation that you will work on average · 2 days per week from an HPE office.We help companies connect, protect, analyze, · and act on their data and applications wherever they live, · from edge to cloud, · so they can turn insig ...
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Bangalore, Karnataka, India2 days ago
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HewlettPackardEnterpriseisaglobaledge-to-cloudcompanyadvancingthewaypeopleliveandwork. · Leaddiscoverysessionstomapcustomernneeds,policies,andmulticloudstrategies topMorpheusEnterprisecapabilities. · Delivertechnicalpresentations,livedemos,andarchitecturereviewsthathighlightautom ...
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This role has been designed as hybrid with an expectation that you will work on average 2 days per week from HPE office. We help companies connect protect analyze and act on their data and applications wherever they live from edge to cloud so they can turn insights into outcomes ...
Bengaluru1 month ago
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This role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office. We help companies connect, protect, analyze and act on their data and applications wherever they live. · ...
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This role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office. · Deploy, configure, and maintain the Morpheus platform to ensure compatibility with existing systems and infrastructure. · Identify, troubleshoot, and re ...
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Bengaluru4 weeks ago
Morpheus professional - Bengaluru / Bangalore - Shashwath Solution
Description
As a part of MS Morpheus support team deliverables, the engineer is required to have strong Admin, Operate and Manage skills in Morpheus to provide services for global HPE customers. Candidate should have a strong customer focus, sensitivity in dealing with diverse cultures, ability to learn and adapt quickly.
Eligibility & Qualification:
Technical Skills:
Key Responsibilities:
Non-Technical Skills:
For Internal Job Movement:
Mandatory Key Skills
product quality, customer satisfaction, problem management, job posting, Morpheus infrastructure*
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Morpheus professional
Full time Shashwath Solution- Bengaluru / Bangalore
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Morpheus Private Cloud Engineer
Only for registered members Bengaluru, Karnataka
-
Senior Morpheus Private Cloud Engineer
Only for registered members Bengaluru, Karnataka
-
Senior Morpheus Private Cloud Engineer
Only for registered members Bangalore, Karnataka, India
-
Strategic Partner Engagement Engineer – Senior
Only for registered members Bangalore, Karnataka, India
-
Strategic Partner Engagement Engineer – Senior
Only for registered members Bangalore, Karnataka, India
-
Morpheus Private Cloud Engineer
Only for registered members Bengaluru
-
Presales Engineer
Only for registered members Bangalore, Karnataka, India
-
Presales Engineer
Only for registered members Bangalore, Karnataka, India
-
Senior Morpheus Private Cloud Engineer
Only for registered members Bengaluru, Karnataka
-
Presales Engineer
Only for registered members Bengaluru, Karnataka
-
Presales Engineer
Only for registered members Bengaluru
-
Presales Engineer
Only for registered members Bengaluru
-
Morpheus Cloud Support Engineer
Only for registered members Bengaluru, Karnataka
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Senior Morpheus Private Cloud Engineer
Full time Only for registered members Bangalore
-
Strategic Partner Engagement Engineer – Senior
Full time Only for registered members Bangalore
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Cloud Developer
Full time Only for registered members Bangalore
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Presales Engineer
Full time Only for registered members Bangalore
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Presales Engineer
Full time Only for registered members Bangalore
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PCAI And AI Factory Professional
Only for registered members Bengaluru