HR Helpdesk US Process - Bengaluru, India - Xpheno

Description

Ensuring that Health and Safety is the number one priority by complying with all safe work

practices, policies, and processes and acting in a safe manner at all times

Provide exceptional customer service to all our employees and internal stakeholders who

call in, promptly addressing inquiries and resolving issues related to Benefits, Payroll &

other category of requests

Liaise with colleagues and navigate cross-discipline escalations to provide timely resolutions

and support open communication amongst the organization

Stay up-to-date with company policies, procedures, and legal requirements and always

ensure compliance

Meet process SLAs/ metrics, productivity and quality targets within the established

timelines

Raise process related issues/ concerns on time with process excellence and team lead

Provide support in other HR Shared Services areas, such as benefits administration,

employee data management, and employee record keeping, as needed