Front Office Supervisor - Ranchi, India - Radisson Hotel Group

Description

Managesthe operation of the front office and related areas during assigned shifts

Createsthe first impression by supervising the door, bell, parking, concierge andfront office areas.

Participatesin the development and implementation of processes and procedures for assigneddepartments which support achievement of service and financial goals.

Participatesin the preparation of the annual budget; monitors achievement of budget andtakes corrective steps as appropriate.

Preparesand analyses reports in order to develop an informative database for decisionmaking and to communicate upcoming business through the hotel.

Analysesbusiness forecasts and schedules accordingly.

Ensuresthat front desk handles billing and cash in accordance with hotel's standards.

Plans andco-ordinates hotel housing activities by working closely with Sales, Catering,Housekeeping and other departments.

Ensureseamless transition during shift changes by developing and implementingprocesses for shifts to communicate with one another.

Maintainsand co-ordinates the operations of hotel departments in conjunction with or inthe absence of supervisory personnel within each department. Takes corrective action whenever possible andprudent to do so.