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Customer Support Officer - Mumbai - Curefit
Description
Job Summary;
We are seeking a highly motivated and customer-focused Customer Service Officer to join our team at Fitness First Gym. As a Customer Service Officer, you will be responsible for providing exceptional customer service, managing day-to-day operations, and driving renewal sales.
Responsibilities;
Operations:
1. Front Desk Management: Manage the front desk, ensuring a welcoming and organized environment for members and guests.
2. Membership Administration: Process membership sales, upgrades, and cancellations, ensuring accuracy and attention to detail.
3. Facility Maintenance: Report maintenance issues, ensuring prompt resolution and minimizing disruptions to members.
Customer Service:
1. Member Support: Provide exceptional customer service, answering member queries, resolving issues, and promoting Fitness First services.
2. Complaint Resolution: Resolve member complaints in a professional and timely manner, ensuring member satisfaction and retention.
Renewal Sales:
1. Renewal Sales: Proactively contact members to discuss renewal options, negotiate contracts, and secure renewals.
2. Upselling and Cross-Selling: Identify opportunities to upsell and cross-sell Fitness First services, including personal training, group fitness, and membership upgrades.
Requirements;
1. Qualifications: Relevant qualifications in customer service, sales, or a related field.
2. Experience: 0-1 years of experience in customer service, sales, or a related field, preferably in the fitness industry.
3. Communication Skills: Excellent communication and interpersonal skills, with the ability to engage and motivate members.
4. Sales Skills: Proven sales skills, with the ability to negotiate and close deals.
5. Operational Skills: Ability to manage day-to-day operations, including front desk management and membership administration.
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DA Support Officer
Only for registered members Mumbai
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Systems Support Officer
Only for registered members Mumbai Metropolitan Region
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Sales Support Officer
Only for registered members Mumbai
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Administrative Support Officer
Only for registered members Mumbai
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Business Support Officer
Only for registered members Mumbai, Pune
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Customer Support Officer
Only for registered members Mumbai Metropolitan Region
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Sales Support Officer
Only for registered members Mumbai, Mumbai, Mumbai Suburban
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Supporting Processess officer
Only for registered members Mumbai
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Supporting Processess officer
Only for registered members Mumbai
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Office Support Assistant
Only for registered members Mumbai City
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Systems Support Officer
Only for registered members Mumbai City
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DA Support Officer
Full time Only for registered members Mumbai
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DA Support Officer
Only for registered members Mumbai City
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DA Support Officer
Only for registered members Mumbai City
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Customer Support Officer
Only for registered members Mumbai City
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Customer Support Officer
Only for registered members Mumbai City
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Supporting Processess officer
Full time Only for registered members Mumbai
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Only for registered members Ghatkopar, Mumbai, Maharashtra
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Secretary (Partners' Office Support)
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Back Office Support Executive
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