Customer Support Officer - Mumbai - Curefit

    Curefit
    Curefit Mumbai

    4 days ago

    ₹300,000 - ₹650,000 (INR) per year * Accounting / Finance
    Description

    Job Summary;

    We are seeking a highly motivated and customer-focused Customer Service Officer to join our team at Fitness First Gym. As a Customer Service Officer, you will be responsible for providing exceptional customer service, managing day-to-day operations, and driving renewal sales.

    Responsibilities;

    Operations:

    1. Front Desk Management: Manage the front desk, ensuring a welcoming and organized environment for members and guests.

    2. Membership Administration: Process membership sales, upgrades, and cancellations, ensuring accuracy and attention to detail.

    3. Facility Maintenance: Report maintenance issues, ensuring prompt resolution and minimizing disruptions to members.

    Customer Service:

    1. Member Support: Provide exceptional customer service, answering member queries, resolving issues, and promoting Fitness First services.

    2. Complaint Resolution: Resolve member complaints in a professional and timely manner, ensuring member satisfaction and retention.

    Renewal Sales:

    1. Renewal Sales: Proactively contact members to discuss renewal options, negotiate contracts, and secure renewals.

    2. Upselling and Cross-Selling: Identify opportunities to upsell and cross-sell Fitness First services, including personal training, group fitness, and membership upgrades.

    Requirements;

    1. Qualifications: Relevant qualifications in customer service, sales, or a related field.

    2. Experience: 0-1 years of experience in customer service, sales, or a related field, preferably in the fitness industry.

    3. Communication Skills: Excellent communication and interpersonal skills, with the ability to engage and motivate members.

    4. Sales Skills: Proven sales skills, with the ability to negotiate and close deals.

    5. Operational Skills: Ability to manage day-to-day operations, including front desk management and membership administration.

    * This salary range is an estimation made by beBee
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