Genesys Developer - Bangalore/Hyderabad/Gurgaon/Gurugram/Noida/Cochin/Kochi/Bhubaneshwar, India - SPG Consulting Solutions Pvt

Description

Role :
Genesys / Genesys Developer.

Required Technical Skill Set : Genesys 7.x and above, Unix, PL/SQL, Java/J2EE.


Locations:
BLR/HYD/GGN/NDA/KOCHI/BBSR.

Must-Havel

• Overall IT experience of 5+ years Experience in Genesys framework and exposure on genesys reporting.
• Experience in Genesys SIP(Session initiation protocol) server development [at least one project executed to completion Preferably voice].
• Experience in Genesys IRD/ORS application development.
• Experience on Java/J2EE application development/deployment.
• Experience in developing javascript code.
• Experience deploying applications on jetty will be desirable.
• Experience in using GIT.
• Good communication skills.
• Good analytical skills and ability to research and present findings.
• Strong knowledge of Contact Center Environment, Genesys CTI, Voice, eServices, Inbound and Outbound voice flows, WFM, Genesys Sip debugging.
• Very good Communication skills, to be able to handle aggressive clients.

Good-to-Have:

• Strong Technical Experience with Genesys Multimedia Solutions.
• Strong experience in Contact Center platform.
• Strong Technical Experience with Contact center applications and platform.
• Experience in designing and developing Genesys Multimedia solutions(Chat).
• Experience in Contact center environment, applications.
• Strong business analysis, requirements, design and documentation skills.
• Ability to communicate both functional and technical concepts to the client and team mates.
• Ability to apply technology to solve business problems.
• Ability to work on all phases of complex work assignments.
• Understanding of technical architecture and strategies of Contact center system.
• Excellent interpersonal skills with ability to influence clients and management.
• Ability to analyze, use structured problem solving and available tools to troubleshoot systems, identify root cause, action plans, impact and resolution options.

Role Descriptions / Expectations From The Role:
1. Participate in application development and enhancements for Geneys contact center.

2. Requirement gathering and design of contact center application.

3. Constantly learn in a changing environment of technologies/ tools.

4. Display ownership and responsibility for the Team's activities.

5. Guide the team in analytical debugging.


Overview:

As a Genesys Developer with our company, you will play a key role in designing, developing, and implementing Genesys solutions that optimize our contact center operations.

You will work closely with cross-functional teams to gather requirements and deliver custom solutions that enhance the overall customer experience.

Key Responsibilities:

• Design, develop, and implement Genesys contact center solutions.
• Collaborate with business stakeholders and technical teams to gather requirements.
• Perform customization and integration of Genesys solutions to meet business needs.
• Provide support and troubleshooting for Genesys applications and integrations.
• Create technical documentation and user guides for Genesys solutions.
• Participate in code reviews and ensure best practices are followed.
• Conduct performance tuning and optimization of Genesys configuration.
• Stay updated with Genesys product updates, features, and industry trends.
• Collaborate with vendors and partners for Genesys platform upgrades and maintenance.
• Participate in team meetings and contribute to continuous improvement initiatives.

Skills :
genesys,java,scripting.

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