Urgent Opening For Technical Writer-Koramangla - Bengaluru / Bangalore - confidential

    confidential
    confidential Bengaluru / Bangalore

    4 days ago

    Full time
    Description

     Responsibilities:

    • lead an ongoing process of continuously improving our entire knowledge base.
    • create, clean up, or rewrite ourtechnicalknowledge base, support articles, contextual help etc.
    • analyzetechnicalsupport conversations (customer emails, support tickets, and live chats) and suggest if the documentation needs any changes to help customers find answers better and faster
    • work with the tech support and customer success teams to refine the product documentation based on customer feedback.
    • work with the product management and engineering teams to understand the product use cases and also to verify the accuracy of thetechnicalcontent produced.
    • work with the UI / UX team towriteconcise and crisp contextual help information in the product to make it easier to use.
    • create simple and lucid how to guides - could be textual articles, visual data or explainer videos.

    Ideal Candidate will:

    • skills andtechnicaldepth towriteclear, accurate, and usefultechnicaldocuments and online content for our customers.
    • ability to explain a complex concept ortechnicalinformation in an easily digestible content for a wide variety of audiences.
    • 3+ years of experience working as atechnicalwriteror documentation specialist. (That said, we also care about potential. If you dont have the years, tell us about the impact you created)
    • ability to self-manage and work on your own initiative, including seeking input and critique from others.
    • ability to work on several projects concurrently and juggle competing priorities when necessary.
    • Desired Skills:
    • Basic HTML and CSS skills
    • (Bonus) Familiarity with CMS, support softwares, documenting user interfaces etc

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