No more applications are being accepted for this job
- Respond to customerinquiries and issues via chat email or phone in a timelymanner
- Provide technical support andtroubleshooting for software or hardwareissues
- Assist in the resolution of customerconcerns and escalate complex issues to the appropriatechannels
- Document customer interactions andsolutions accurately
- Stay uptodate with productknowledge and technical skills to provide accurateinformation
- Collaborate with other departmentsto improve customer experience and productfunctionality
- Identify recurring technicalissues and escalate them to relevant teams forresolution
- Contribute to the development andmaintenance of support documentation
- Adhere tocompany policies and procedures while delivering excellent customerservice
- Participate in training and workshopsto enhance technical and customer serviceskills
- Bachelor s degree inComputer Science Information Technology or relatedfield
- Proven experience in customer servicetechnical support or help desk role
- Strongunderstanding of technical troubleshooting and problemsolvingtechniques
- Proficiency in using customersupport software and tools
- Excellent verbal andwritten communication skills
- Ability tomultitask and prioritize in a fastpacedenvironment
- Knowledge of customer relationshipmanagement (CRM) systems
- Experience in handlingchat support and email correspondence
- Abilityto adapt to new technologies and software applicationsquickly
- Understanding of basic network andinternet concepts
Customer Care Technical Support and Chat Process - Sany, India - Nexus Hire
Description
Overview
The role of aCustomer Care Technical Support and Chat Process professional iscrucial to the organization as they are the frontlinerepresentatives who provide technical assistance and support tocustomers via chat email or phone. They play a significant role inensuring customer satisfaction and building brand loyalty throughprompt and effective communication. These professionals alsocontribute to product improvement by identifying and reportingtechnical issues and trends.KeyResponsibilities
RequiredQualifications
communication,customerservice,email,customer