- Bachelor's degree in Hotel Management or Business-related degree
Executive - Client Relationship Management (CRM) - Pune, India - The Hive - Flexible Workspaces
Description
About the firm
Firm Overview
Designed to cater to the bespoke needs of its evolving customers, The Hive is an all-encompassing ecosystem to nurture and grow the next generation of enterprises. The platform offers a pan-India portfolio of properties that provide customized, flexible and managed workplace solutions, including plug-n-play offices with premium amenities. With selectively chosen properties and a highly curated workplace offering, The Hive offers seamless access to state-of-the-art retail, hospitality, entertainment, and F&B experiences in core office locations.
The Hive is an equal opportunity employer. We do not discriminate on any basis, including gender, age, color, religion, race or sexual orientation.
Location - Pune
Sector - Commercial / Office Real Estate
Designation - Executive - Client Relationship Management (CRM)
Reporting to - Assistant Manager/General Manager
Job Description :
Client Relationship Management:
• Serve as the primary point of contact for the center for all our members and prospective clients
• Schedule and lead tours of the center for all prospective clients
• Welcome all walk-ins at the center and give them a tour of the facility
• Resolving customer complaints quickly and efficiently.
• Building and cultivating long-term relationships with key customers
Product Delivery Support:
• Ensure the entire facility is operating smoothly and that the common areas, meeting rooms, and workspaces are maintained properly
• Greet and check-in member guests, manage the floors during business hours to ensure everything is in order and running smoothly.
General:
• Assist with move ins and move outs, and prepare and distribute member welcome kits
• Assist the Centre Head to target and achieve a 100% renewal rate at the Centre
• Support Sales team in conducting client/prospect walkthroughs and any assistance that may be required
Skill Sets Expected:
• Process driven with experience of database management / CRM applications
• Self-starter with the ability to work independently in a lean / agile team with a fast-paced environment
• Adept at developing and cultivating long-term client relationships
• Strong verbal and written communication skills, actively looking for ways to improve customer experience
Qualification and Experience required
Experience:
• 1+ years of experience as a Guest Relations Executive or in a customer service/client facing role
• Experience in flexible office spaces, office parks, hospitality would be an added advantage
Compensation
• Competitive Fixed Compensation
Role Start Timeline
Immediate