Senior Technical Support Engineer - Bengaluru, India - insightsoftware
Description
Job DescriptionAs our new
Senior Technical Support Engineer, you will:Provide technical and product support to the US customer base via telephone, web conferencing and e-mail.
Contribute to the development and on-going improvements of our on-line help system and product portal.
Log cases and provide customer information to internal development team.
Contribute to the overall development of our products with your ideas, suggestions and creative input.
Demonstrate ownership of customer base by establishing strong relationships and providing guidance whenever needed or warranted.
Additionally, you will:
Provide support to Services team on all aspects of the install, configuration and deployment of our software.
QualificationsExperience in IT Systems administration:
Advanced level experience in deploying and managing Servers on Linux and Windows platforms
Experience in DevOps Processes:
Experience in building, deployment, maintaining/managing IT infrastructure.
Advising regarding the best tools and technologies to meet the IT infrastructure needs.
Knowledge of Cloud platforms (AWS, MS Azure, Google Cloud Platform-GCP), OS Administration, scripting (Linux Shell scripting) & SQL.
Experience in Database Management:
Must have experience in deploying and managing PostgreSQL & Actian Vectordatabases.
Perform DB health checks, performance tuning, database optimizations etc.
Experience in backup, restore & recovery processes.
Experience in database upgrades & migrations to Cloud platforms.
Experience in Virtualization Technologies:
Experience in Server Virtualization technologies like VMware, Windows Server Virtualization (Hyper-V), Red Hat/Oracle Virtualization and deployment of VMservers
Experience in Containerized/Orchestrated Infrastructure:
Experience in deploying and managing Docker Containers for Microservices in Microservices architecture
Experience in Configuration Management Systems:
Experience in Systems configuration management on Windows, Linux & Cloud (AWS, Azure, OCI, GCP) platforms
Nice to have Skills/Experience:
ERP Systems – Oracle EBS, Oracle JDE (World and Enterprise 1)Database Integration & Replication Solutions like Qlik(Attunity) Replicate, HVR, Actian DataConnect etc.
Oracle, MS SQL Server & IBM DB2 RDBMS.
Additional InformationAll your information will be kept confidential according to EEO guidelines.**At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located .
About Us:
Hear From Our Team - InsightSoftware )Background checks are required for employment with insightsoftware, where permitted by country, state/province.
At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law.
We are proud to be an equal opportunity workplace.