Processing Specialist - Thane, India - Fiserv

    Fiserv
    Fiserv Thane, India

    1 week ago

    Fiserv background
    Description

    You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are more than 40,000, #FiservProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.

    Responsibilities

    Requisition ID R Date posted 04/05/2024 City Thane State/Region Maharashtra Country India

    Calling all innovators – find your future at Fiserv.

    We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

    Job Title

    Processing Specialist

    Job Posting Title: Customer Service Administration – Sr Associate I

    Location: Thane

    What does a successful Processing Specialist do at FISERV ?

    You will be working as part of a team who would be responsible for resolving complaints in accordance with the agreed policies and legislative regulations by responding in writing and act as a referral point when complaints are escalated from various internal and external departments. Requires strong customer service expertise, communication and decision-making skills.

    What will you do:

  • Investigating and resolving customer complaints within agreed timescales conforming to the standards and following the departmental procedures.
  • Correct interpretation of customer complaints to take a pro-active and logical approach following guidelines to handle complaints.
  • Responding to customer complaints within set SLAs, in line with the mandated regulatory requirements set.
  • Ensuring all actions taken on account of the likelihood of operational risk occurring and addressing any areas of concern in conjunction with line management and/or the appropriate department.
  • Attention to detail and judgement to make situation-based decisions with thinking strategically.
  • Considering the implications of decisions, taking responsibility, and following through.

    • What will you need to know:

  • Experience / exposure working with global clients.
  • Past working experience in a relevant role, i.e., customer services, BPO, Bank, Credit Card.
  • Ability to adapt to change, communicating respectfully and empathetically with complainants.
  • Experience of using relevant software packages, i.e., Microsoft Word, Excel etc.
  • Ability to understand customers' needs and delivering excellent customer service.
  • Good communication skill with experience of adapting style and approach, with a typing speed of around 30 WPM
  • A comprehensive understanding of the regulatory frameworks and compliance requirements associated with financial services and experience of working within these.

    • What would be great to have:

  • Relevant product knowledge including knowledge of Credit Card systems.
  • Past working experience on relevant systems, i.e., Browser etc., Green Screens
  • Experience of working on complaints/escalations and/or experience of working in a problem-solving customer service role
  • Minimum qualification – Graduate
  • Willing to work in Fixed shifts PM to 3.30 AM)
  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

    • What you should know about us:

    Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune magazine's "World's Most Admired CompaniesTM" 9 of the last 10 years, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to innovation and excellence.

    Our commitment to Diversity and Inclusion:

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