- Consistently deliver proactive communication with clients.
- Develop relationships with clients that allows for ease in communications and problem solving.
- Initiate and/or lead kickoff calls or high-level design calls with client in addition to preparing monthly forecasting and client cost estimates where appropriate.
- Handle review platform (Epiq Discovery or Relativity) specific items including but not limited to:
- User requests, database management (archiving/deletion), creation of layouts/views/fields/choices/highlighting/transform sets, creation, and execution of STR's, creation and workflow consultation on redaction sets, creation and management of batch sets, reporting, and creation and execution of production conflict searches
- Provide matter specific support on items such as privilege log generation, media tracking, search term formatting and consultation, consultation on processing, production and review workflow, and creation of standard operating procedures (SOPs)
- When client issues arise, address, or expeditiously escalate to the Client Services Manager or Sr. Project Manager
- Delegate, Mentor and Coach junior members on the team
- Troubleshoot issues and recommend solutions, effectively implement, and document for internal and external stakeholders.
- Strive to achieve project and revenue utilization targets as set on the job profile.
- Ensure that an accurate and up to date record is maintained regarding the status of all projects being worked on
- Create playbooks for all clients to standardize service delivery and drive repeat business.
- Participate in process improvement initiatives across organization; work with teammates to standardize and improve the customer experience.
- Delegate to team members through continuous training of project related tasks, such as processing and review workflow, productions, etc.
- Participate in personal professional development across the department.
- Embody company values to team members and across the department.
- Minimum of 5-7 years of project management or case management experience within the legal/eDiscovery industry.
- Experience with providing consultative approach to clients.
- Experience with litigation support/eDiscovery platforms both for processing and review
- Bachelor's degree or equivalent practical experience.
- Hands-on experience with working on Relativity
- Demonstrated success in working on multiple simultaneous projects with eDiscovery clients and managing projects with close deadlines.
- Excellent Oral and written communication skills that demonstrate a "white glove" approach to legal service.
- Client relationship skills which include the ability to proactively manage client expectations, recognize client needs, and adapt to consistently meet client requirements.
- Capacity to learn quickly and adapt to changing industry trends.
- Flexibility to work both night shift timings and on weekends is required as this role requires working directly with Clients across different time zones.
Client Services Project Manager - Hyderabad, India - Epiq
Description
Description
:Job Summary:
The Project Manager of Client Services serves as a leader in successfully managing assigned client
relationships through effective project management coordination and execution. Successful candidates must have 5-7 years of experience as a Project Manager or similar position responsible for defining and managing project scope, timelines, and effective service delivery of eDiscovery Projects.
Roles & Responsibilities:
Required Qualifications & Characteristics
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us
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