Senior Business Systems Analyst - New Delhi, India - Zendesk

Description

Job DescriptionWho we're looking forWe are looking for a dynamic Senior Business Systems Analyst who thrives in a collaborative, fast-paced and fun environment.

This individual will partner closely with our Go-To-Market Operations and Professional Services teams and lead key initiatives for the organization from discovery to implementation.

To succeed in this role, you should be a hard-working and experienced analyst with a strong Salesforce background and a consistent track record of efficiently implementing SaaS solutions.

What you'll be doing

Lead a project portfolio with a focus on launching new products and developing new solutions for our sales organization.

Work multi-functionally with a distributed team of technical developers, IT application owners and business partners from across the company.

Use a combination of standard functionality and custom development to address business problems.

Implement and integrate third-party applications on the Salesforce platform as well as standalone SaaS applications.

Ensure accurate testing on all solutions before deployment, including facilitation of User Acceptance Testing with business partners.

Work in integration between Salesforce and Zuora using Workato middleware.

Work with the Renewals Team to continuously improve the renewals processes;


Basic Qualifications:
Salesforce Administrator Certification (ADM 201);

Experience managing systems to support enterprise sales organizations.

Polished presenter and self-starter who can communicate effectively to a diverse audience of business and technical partners.

Proficiency with DataLoader, , and MS Excel for data manipulation.

Demonstrable experience with Salesforce CPQ or a similar CPQ system;

Knowledge of integration between Salesforce and 3rd party systems using a middleware;


Preferred Qualifications:
Salesforce Advanced Administrator, Platform Builder, Salesforce CPQ (or similar), Sales Cloud Consultant certifications;

Experience with Software-as-a-Service (SaaS) based selling models a plus;

Experience with Zuora Billing;

Jira / Confluence experience a plus;

Knowledge of Copado;

Knowledge of Workato (or equivalent);

Experience with Advanced Approvals

#LI-ML12Please note that anyone hired into this position must be physically located in and plan to work from Karnataka.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience.

Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.