- Resolve help desk tickets related to Salesforce Sales Cloud and Service Cloud, including complex and aged items in the queue
- Create, assign, and manage Jira cards for bugs, fixes, and system enhancements
- Administer Salesforce flows, process automation, and multi-tenant environment configurations
- Identify system conflicts and work with developers to resolve clashes efficiently
- Track Jira tasks through to completion, ensuring accountability and timely resolution
- Collaborate with developers, business users, and support teams to ensure seamless system performance
- Work independently during the APAC shift while overlapping briefly with US East morning hours for handover and coordination
- Maintain Salesforce documentation, change logs, and configuration notes
- Highly proficient in Salesforce Sales Cloud and Service Cloud
- Strong experience managing flows, automation, and complex Salesforce configurations
- Experience working in multi-tenant Salesforce environments
- Strong understanding of ticket management and Jira workflow administration
- Excellent problem-solving, communication, and stakeholder management skills
- Ability to work independently with minimal supervision across APAC shifts
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Skill Tracker · 1 Salesforce QA testing experience · 2 UiPath test automation tool · 3 API testing · 4 Agile/Scrum development methodology · 5 CI/CD pipeline processes · 6 Test automation scripting · 7 Defect management · Core Responsibilities · Test Planning & Design: Develop co ...
Belgaum Full time3 days ago
Salesforce Admin - Belgaum - Han Digital Solution
Description
Roles & Responsibilities
Preferred Candidate Profile
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RRX Salesforce QA
Full time Han Digital Solution- Belgaum
