Salesforce Admin - Belgaum - Han Digital Solution

Description

Roles & Responsibilities

• Resolve help desk tickets related to Salesforce Sales Cloud and Service Cloud, including complex and aged items in the queue
• Create, assign, and manage Jira cards for bugs, fixes, and system enhancements
• Administer Salesforce flows, process automation, and multi-tenant environment configurations
• Identify system conflicts and work with developers to resolve clashes efficiently
• Track Jira tasks through to completion, ensuring accountability and timely resolution
• Collaborate with developers, business users, and support teams to ensure seamless system performance
• Work independently during the APAC shift while overlapping briefly with US East morning hours for handover and coordination
• Maintain Salesforce documentation, change logs, and configuration notes

Preferred Candidate Profile

• Highly proficient in Salesforce Sales Cloud and Service Cloud
• Strong experience managing flows, automation, and complex Salesforce configurations
• Experience working in multi-tenant Salesforce environments
• Strong understanding of ticket management and Jira workflow administration
• Excellent problem-solving, communication, and stakeholder management skills
• Ability to work independently with minimal supervision across APAC shifts