Call Auditing - Bengaluru

We are looking for a detail-oriented and analytical Call Quality Analyst to monitor and evaluate customer interactions across voice, chat, and email channels. The role focuses on improving service quality, ensuring compliance with company standards, · and supporting training init ...

This is a Quality Analyst position for call auditing with a requirement of minimum 6 months outbound call handling experience. · ...

This position entails evaluating quality monitors to ensure compliance with targets and driving high standards of service quality. · ...

Auditing calls to ensure quality and compliance. · ...

Job Title: Quality Analyst – Call Audit-(Internation experience is must) · Job Summary · We are seeking a detail-oriented Quality Analyst to conduct call audits and ensure high-quality customer interactions across voice processes. The Quality Analyst will evaluate calls against d ...

Min 1yr BPO Senior Manager Quality Exp on the paper from BPO Industry · Call Callibration, Audit , CSAT · WFO Bangalore Only · Call/WhatsApp CV Neha · AMIT · Required Candidate profile · Min 1yr BPO Senior Manager Quality Exp on the paper from BPO Industry · Call Callibration, ...

Evaluate and monitor the performance of telesales representatives to ensure adherence to company standards. · ...

Job Title: Quality Analyst – Call Audit-(Internation experience is must) · Job Summary · We are seeking a detail-oriented Quality Analyst to conduct call audits and ensure high-quality customer interactions across voice processes. The Quality Analyst will evaluate calls against d ...

INTERNAL AUDIT FROM Insurance domain - Global captives/ Consulting background · Skills : End to end Internal audit on insurance processes · Call Vikas · Email · Required Candidate profile · No Bank/ concurrent/ Statutory/ external audit would work · No ITGC/ ITAC/ IT Audit ...

Role - Quality Analyst - Service Desk · Work Mode- WFO · ...

Auditing the Recorded Calls and maintaining reports on daily basis as Quality Analyst at Qspiders Organization. · ...

WORK RELATIONS · Main interfaces- with whom one has regular contact in carrying out one's duties (whom one reports to – direct & functional and to whom one has interface within and outside the organization?) · Call Monitoring · Conducting quality checks as per defined guidelines ...

Auditing the Recorded Calls Mentioning the comments in Software based on the call audit Maintaining reports on daily basis · Auditing the Recorded Calls · Mentioning the comments in Software based on the call audit. · Maintaining reports on daily basis · ...

Internal audit role only from Insurance process audit · Skills : RCSA (1st & 2nd line of defense) / SOX or IFC testing on business processes · Must have insurance process audit or controls exp · Call Vikas · Email · Required Candidate profile · Locations : Noida, Hyder ...

Auditing the Recorded Calls Mentioning the comments in Software based on the call audit Maintaining reports on daily basis. · ...

WORK RELATIONS · Main interfaces- with whom one has regular contact in carrying out ones duties (whom one reports to – direct & functional and to whom one has interface within and outside the organization?) · Call Monitoring · Conducting quality checks as per defined guidelines v ...

Responsibilities: · * Conduct quality audits using QC tools · * Ensure compliance with industry standards during call calibrations · * Monitor call quality through regular checks · Perks and benefits · Provident fund · ...

Conduct regular audits of inbound and outbound collection calls to evaluate adherence to quality standards scripts compliance requirements and collection policies Score calls accurately using defined quality frameworks and evaluation tools Identify gaps in agent performance relat ...

We are seeking an Internal SOX Audit expert with strong audit experience in ERP and GBS for our company. The candidate should have experience working on projects like ISAE-3402, SSAE-16, AP & AR. · CNC Control & Compliance Internal Audit SOX COSO Framework Operational Risk Credit ...

The role involves managing a team of service engineers and ensuring customer satisfaction. The candidate should have experience in field team handling and be a graduate male. · Skilled & Experienced person with Field Team handling · ...