- Collaborate with other ServiceNow modules, such as IT Service Management (ITSM) and IT Asset Management (ITAM), to ensure seamless integration and data consistency across the platform.
- Develop and maintain reports and dashboards to provide insights into the performance and health of the service portfolio.
- Use analytics to identify areas for improvement and optimize service offerings.
- User Training and Support:
- Conduct training sessions for end-users and stakeholders on ServiceNow SPM functionalities.
- Provide ongoing support and troubleshooting assistance to ensure the effective use of SPM capabilities.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience in designing, implementing, and maintaining ServiceNow SPM or ITBM or PPM solutions.
- ServiceNow Certified Implementation Specialist in Service Portfolio Management (CIS-SPM) certification is highly desirable.
- Strong understanding of IT Service Management (ITSM) processes and best practices.
- Excellent analytical and problem-solving skills with a keen attention to detail.
- Effective communication skills and ability to collaborate with cross-functional teams.
- Experience in governance, risk management, and compliance related to service portfolio management.
ServiceNow Developer - Pune/Anywhere in India/Multiple Locations/Indore - Tekfortune IT India Pvt Ltd
Description
Role : SNOW Service Portfolio Management (SPM) Specialist or ITBM
Experience : 7-9 years
Location : Indore/Pune/Remote
Notice : Immediate - 30 days Only
Job Description :
We are seeking a skilled and experienced ServiceNow Service Portfolio Management (SPM) Specialist to join our dynamic ServiceNow team. The successful candidate will play a pivotal role in designing, implementing, and optimizing our ServiceNow SPM solutions to ensure effective service portfolio management, alignment with business objectives, and overall improvement in service delivery.
Responsibilities :
ServiceNow SPM Implementation:
- Lead the design, configuration, and implementation of ServiceNow SPM modules to meet organizational requirements.
- Collaborate with stakeholders to understand business needs and translate them into effective SPM solutions.
- Service Portfolio Design and Optimization:
- Define and maintain a comprehensive service portfolio, including services, offerings, and associated components.
- Continuously assess and optimize the service portfolio to align with changing business needs and industry best practices.
- Alignment with Business Objectives:
- Work closely with business stakeholders to understand strategic goals and ensure that the service portfolio aligns with organizational objectives.
- Provide recommendations for improvements and new service offerings based on business requirements.
Ensure compliance with industry standards, regulatory requirements, and internal policies related to service portfolio practices.Collaboration with ITSM Teams: