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    • Client servicing manager - Gurgaon - Nothing Else Matters

    Nothing Else Matters
    Nothing Else Matters Gurgaon

    1 month ago

    Default job background
    Description
    Client Servicing Manager (Tech/FMCG Background) - Advertising Agency

    Position:
    Client Servicing Manager


    Location:
    Gurgaon


    Company:
    Nothing Else Matters (@NEMDigital)


    Industry:
    Advertising


    Job Type:
    Full-time

    Agency Overview

    At Nothing Else Matters (NEM Digital), we have pioneered modern marketing for the past 7 years with our unique #Direct To Fan Model.

    We specialize in merging Data + Creativity + Technology to humanize virtual connections and build trust.

    Our clientele includes renowned names like Meta (Facebook), Microsoft, Dulux, Sennheiser, Kent, Dabur and many more alongside scaling D2 C startups in the Deep Tech & Consumer goods segment.

    This is the place to be if you are a sales-driven professional passionate about modern marketing, building relationships with C-suite executives, and driving tangible business outcomes.


    Role Overview:


    As a Client Servicing /Account Manager, you will be the driving force behind ensuring that client relationships are nurtured and the work delivered is of the highest quality.

    Acting as both a project manager and a strategic advisor, your role will be to understand client business goals, craft tailored digital strategies, and lead the integration of marketing efforts across platforms.

    You will manage a team to ensure timely delivery, collaborate closely with media partners, and continuously seek innovative solutions for clients in the Tech or FMCG sectors.

    If you're a dynamic, detail-oriented leader with a strong digital understanding and a passion for building relationships, we'd love to meet you.


    Key Roles & Responsibilities:

    Client Strategy & Digital Leadership:

    • Formulate &

    Oversee Strategy:
    Develop digital marketing strategies that align with client goals, ensuring all recommendations are consistent with their business objectives.

    • Client Integration: Take the lead in integrating and aligning the client's media efforts across digital channels, acting as the cornerstone for future work.
    • Research &

    Data Insights:
    Leverage 3rd party research tools and methodologies to shape client conversations, offering data-driven insights to inform strategy.

    • Innovative Solutions: Continuously identify new, innovative opportunities that add value to the client's business and align with their longterm goals.
    • Platform Mastery: Stay abreast of emerging digital trading platforms and advise on their potential for the client's digital strategy. Be a driver for scaling digital opportunities.

    Client & Team Relationship Management:

    • Media &

    Partner Relations:

    Establish strong, trust-based relationships with media partners, ensuring that media owners are aligned with the client's needs and vision.


    • Team Collaboration: Lead and manage internal teams effectively, ensuring that assignments are organized and executed efficiently. Provide guidance and mentorship to junior team members.
    • Client

    Communication:
    Build and maintain a deep understanding of your client's business, providing proactive solutions and recommendations. Communicate complex strategies clearly and confidently in client meetings.

    • Regular Reporting: Provide timely updates and clear communication to internal stakeholders and clients. Manage status meetings, ensuring goals and objectives are met.
    Project &

    Resource Management:

    • Timely Delivery: Ensure all client deliverables are completed on time, within budget, and to the highest standard.
    • Client
    Requests: Serve as the first point of contact for clients' project requests, handling changes and clarifications efficiently, and ensuring internal teams understand requirements.


    • Resource Management: Manage resources within the agency, providing accurate time and cost estimates for client work, and ensuring projects are delivered on schedule.
    • Problem Solving: Demonstrate sharp strategic thinking and effective problemsolving abilities when challenges arise, ensuring minimal impact on campaign performance.

    Leadership & Development:

    • Team Leadership: Lead by example, offering guidance and mentorship to junior account management staff. Foster a collaborative and positive team environment.
    • Training & Development: Help train and develop internal staff by offering coaching, feedback, and opportunities for growth.
    • Client
    Development: Drive the growth of accounts by identifying additional opportunities and offering valuable insights that align with client goals.

    Required Skills & Qualifications:

    Experience:

    • 35 years of experience in account management, preferably within a digital advertising agency or with a tech or FMCG client base.
    • Proven track record in managing client relationships, delivering integrated advertising campaigns, and driving results.

    Industry Knowledge:

    • Indepth understanding of the tech or FMCG sectors, including emerging trends, consumer behaviors, and key industry challenges.

    Project Management:

    • Strong project management skills with the ability to juggle multiple campaigns simultaneously and meet deadlines.
    • Proficiency in project management software (e.g., Asana, Trello, ) is a plus.

    Communication:

    • Exceptional verbal and written communication skills to effectively liaise with clients, teams, and senior stakeholders.
    • Ability to present complex ideas clearly and persuasively, both in writing and presentations.

    Creativity & Problem-Solving:

    • Strong creative and strategic thinking skills, with the ability to come up with innovative solutions that drive results for clients.
    • Excellent problemsolving abilities when facing challenges or conflicts.

    Analytical Skills:

    • Strong data analysis skills with the ability to interpret metrics, KPIs, and ROI to optimize campaigns.
    • Comfortable working with tools like Google Analytics, social media analytics, and other performance tracking platforms.

    Attention to Detail:

    • High attention to detail and accuracy in campaign execution, client communication, and reporting.

    Adaptability & Flexibility:

    • Ability to adapt to shifting client needs and changing market dynamics while maintaining a high level of service and professionalism.

    Personal Traits:

    • Proactive & Resourceful: Always looking for ways to improve processes, anticipate client needs, and go above and beyond in service.
    • Client-

    Centric Mindset:
    Passionate about delivering top-notch service and value to clients, ensuring their goals are met with precision.

    • Team Player: Able to collaborate effectively with crossfunctional teams, including creatives, strategists, and media planners.
    • Resilient & Composed: Capable of handling stressful situations, managing competing priorities, and staying calm under pressure.
    • Leadership Potential: Natural ability to lead by example, inspire others, and take initiative when required.

    Preferred Skills:

    • Experience working with integrated marketing campaigns across both digital and traditional channels.
    • Familiarity with brand management, digital advertising platforms (Google Ads, Facebook Ads), and social media marketing.
    • Experience with client presentations and pitch decks.
    • A relevant degree in Marketing, Business, Communications, or a related field.

    About Us:
    We are Nothing Else Matters (@NEMDigital).

    Started 7 years back - a martech boutique, solving the problem of humanising virtual relationships with our #Direct To Fan Model.

    Why NEM Digital?
    "We Humanize Virtual Connections" - #D2 FModel #Direct To Fan Marketing
    How are we different?
    We bring together "Data + Creative + Technology" and focus on building trust.
    What do we do?
    'Brilliant Ideas' and 'Ruthless Execution'.
    ... *Nothing Else Matters*Showreel
    Pu G_j NI
    Our Services
    ZRj Mw RPYk
    Creative Work Showcase
    Else Matters
    Why Join Us?

    • Career Development: We believe in nurturing talent and offer opportunities for continuous learning and career growth.
    • Collaborative Culture: Join a dynamic, forwardthinking team where creativity and innovation are highly valued.
    • Competitive Salary & Benefits: We offer a competitive salary, performance bonuses, and a comprehensive benefits package.
    How to Apply

    Are you ready to take on the challenge of revolutionizing modern marketing? Submit your resume and cover letter to , explaining why you're the perfect fit for this role.

    Let's build the future of marketing together
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