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- Manages - On a daily basis - application issues and requests Equities & Commodities users.
- During his office time follow End of day batches.
- Provides level 1 and level 2 technical support (functional support is a plus)
- Works on morning HK IT shift assuring the accessibility of Equities & Commodities applications.
- Depending on the week, shift starts at 4:30AM, 5:30 or 6:30 AM IST.
- Provides issues/problems communications & reporting on Equities & Commodities perimeter.
- Develops and maintains tools to enhance end-user service level and facilitate support tasks.
- Assists Business Analysts to automatize recurring requests.
- Performs the non-regression testing
- Guarantee the smooth running of one or more applications from start to finish.
- Monitor them daily.
- Organize maintenance work and upgrades.
- Contribute to the implementation of projects in the correspondent's community.
- Plans & deploys new releases in Production
- Can provide support for weekend deliveries and target days.
- Ctrl-M, Zabbix, XLDeploy
- Grid Computing (Datasynapse, in house), MQ
- Scripting language: Perl, Powershell, Shell
- Operating System: Windows server, UNIX
- RDBMS: Oracle, SQL server, Sybase ASE
- Good writing & oral English skill
- 7 years' experience Application Support role
- Excellent application support skills
- Good knowledge of bank IT environment
- Stress resilient
- Good communication skills
- Team player
- Excellent professionalism, availability, autonomy, and rigor
- Excellent proactivity on incident remediation and continuous improvement / automation
Equity Applications Support Engineer - Bengaluru, India - Allegis Group
Description
Main responsibilities and duties of the role :
Software : Sophis
Middleware tools :