- Shape the future of
- Data-driven insights and action: Monitor campaign performance with a keen eye, providing valuable insights and recommendations to optimize results.
- Excellent presentation, organizational, and communication skills (both written and verbal).
- 3+ years of relevant fullstack experience as a customer success manager in B2B SaaS companies or Ad Platforms, dealing with enterpriselevel customers.
- Strong data analysis and creative problemsolving ability.
- Teamfirst mentality, and growth mindset are a must.
- We're building a great product, and we are genuinely excited by the impact it can make
- It is possibly the best time to join. The team is lean and is growing fast. There are endless opportunities to show immediate impact, build processes/products from scratch, and do things you've not done before.
- Amazing teammates, great work culture, and flat hierarchy.
- Competitive Salary and Compensation Benefits.
Kirana Club - Bangalore, India - iimjobs
Description
About Us:
Kirana Club is Revolutionizing the way FMCG companies access 18 million Kiranas Stores in India today.
It's India's only AI-powered, digital community of kiranas spanning across 10 Indian states, with a massive network of 1.8 million kiranas.
We are working with some of the leading FMCG brands as Mondelez, Marico, Pepsico, Coca-Cola, Cycle Pure, Wipro, Britannia, and Adani who are using Kirana Club to launch and promote thier products/brands and also discover real-time insights from the ground.
About Role:
Join us as the founding member of our Customer Success team and become the architect of our journey towards customer-centric growth.
Responsibilities:
Own the FMCG brand journey:
From onboarding and adoption to revenue retention and growth, you'll be the champion for our FMCG clients, ensuring their success at every step.
Become a trusted advisor:
Leverage your product knowledge and planning expertise to manage post-sales activity, build rapport with clients, and recommend tailored strategies that accelerate their business goals.
Customer Success:
As an early team member, you'll have a unique opportunity to define and build the foundations of our Customer Success motion at Kirana Club.
Clear communication and collaboration:
Regularly present performance reports to clients, keeping them informed and confident. Collaborate seamlessly with internal teams to ensure flawless campaign execution and client satisfaction.
Requirements: