Sales Executive - Goregaon, India - SERENE VENTURES PVT LTD
1 week ago
Description
The candidate from Fashion wear will be preferred.
JOB SUMMARY :
We are seeking a motivated and energetic Sales Executive with western wear ready to work from the office handling customer Queries and helping in order conversion through Social media Instagram & and What's Up we do exhibitions all over cities in India and need to do travel & do handle the sales activity.
Should be comfortable with the Travelling.
REQUIREMENTS :
1. Experience in the clothing and apparel industry is a must.
2. Prior experience in sales is preferred.
3. Exceptional communication skills, both verbal and written, with a persuasive and customer-focused approach.
4. Must be fluent in both English and Hindi. Fluency in any additional language will be a plus.
5. Strong interpersonal skills to build relationships and connect with customers effectively.
6. Proficiency in using CRM software.
7. Ability to multi-task and prioritize tasks effectively.
8. Detail-oriented with excellent organizational and time management skills.
RESPONSIBILITIES :
1. Addressing the incoming queries of customers through chats and social media platforms.
2. Resolving complaints through interactive communication to ensure customer satisfaction.
3. Connecting with customers on calls as and when required.
4. Identifying and assessing customer's needs and promoting the products through upselling and cross-selling.
5. Helping with personalization and customization as per customer requirements.
6. Understanding why customers abandoned their carts and trying to assist them in making the conversions.
7. Staying up-to-date with product knowledge and providing accurate and complete information to the customers.
8. Maintaining accurate and detailed records of customer interactions, orders, and feedback in our CRM system.
9. Building sustainable relationships and trust with customers and ensuring customer retention.
Schedule:
· Day shift
Experience:
· Minimum experience of 2 to 3 years
Work Location: In person
Industry
· Retail Apparel and Fashion
Employment Type
Full-time
Salary 20k-25k