Trainer travelling process - Navi Mumbai, India - HR Planning Network

Description

Job title:-Trainer travelling Process

Job description:- Should be responsible to manage the basic Training KRAs/KPIs - Training Throughput, Attrition control

. Should involve in creating PKT/Process Knowledge assessments for the new hires and the tenured colleagues.

Candidate should be able to prepare TNI, TNA reports, Driver wise issues, Training Plotters, BQ Management and Refresher training plans.

Create training content and modify the existing SOPS on a regular basis.

Identify individual and team skills gaps

Schedule regular training sessions (e.g., monthly, or quarterly)

Ensure new hires take on training courses, including communication, and troubleshooting skills.

Should conduct calibrations with the internal stakeholder

Job Requirements:

Excellent communication skills.

Smart, Presentable, and good in people management.

Strong Knowledge of MS Office and PPT

. Excellent knowledge on business understanding of Travel Technology (computer reservations systems, GDS systems and e-travel), Amadeus and Galileo.

Need to be well versed in various areas of travel (Domestic/International, Business/Holidays, Group/Individual, etc. Need to have exemplary customer service skills with the ability to handle crisis and escalations