Customer Support Executive - New Delhi, India - CONWAR HIRE SERVICES PRIVATE LIMITED

Description

We are Urgently Hiring on an Immediate Basis

Roles And Responsibilities

1. Responding to Inquiries: Addressing customer inquiries via various channels such as phone, email, live chat, or social media promptly and professionally.
2. Issue Resolution: Resolving customer complaints, problems, or technical issues effectively while maintaining a positive customer experience.
3. Product Knowledge: Having in-depth knowledge about the company's products or services to provide accurate information and assistance to customers.
4. Troubleshooting: Diagnosing and troubleshooting technical issues or guiding customers through step-by-step solutions.
5. Customer Education: Educating customers about product features, functionalities, or best practices to maximize their use and satisfaction.
6. Documentation: Accurately documenting customer interactions, issues, and resolutions in the company's CRM or ticketing system for future reference.
7. Escalation Handling: Escalating complex issues to senior support staff or relevant departments while ensuring customers are kept informed about the progress.
8. Feedback Collection: Collecting feedback from customers to improve products, services, or the overall customer support experience.
9. Cross-functional Collaboration: Collaborating with other departments like sales, product development, or technical teams to address customer needs effectively.
10. Maintaining Service Standards: Adhering to service level agreements (SLAs) and ensuring that customer support meets or exceeds predefined standards of quality and responsiveness.
11. Continuous Improvement: Identifying patterns in customer issues and suggesting improvements to products, services, or support processes to enhance customer satisfaction.

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