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  • IT Operations Analyst III - Bengaluru, India - Sabre India

    Sabre India
    Sabre India Bengaluru, India

    1 month ago

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    Description

    Job Description


    Key Responsibilities:

    • Develop and maintain the Incident Management System.
    • Identify all incidents and match them against incidents with workarounds in place.
    • Resolve incidents as quickly as possible and prioritize them based on impact and urgency.
    • Escalate incidents to other teams when necessary for timely resolution.
    • Monitor incident management processes and continuously improve them.
    • Facilitate post mortem meetings and ensure action items are carried out effectively.
    • Record incident details accurately in the incident tracking system.
    • Participate in Disaster Recovery testing and attend infrastructure and application turnover sessions.
    • Facilitate management teleconference bridges and provide regular incident notifications.
    • Update incident records with relevant data, including business impact and incident resolution details.
    • Understand regulatory impacts and reporting requirements.
    • Analyze IT incidents to prevent future occurrences and contribute to policy development.
    • Communicate expectations during incident resolution and act as a point of escalation.
    • Ensure timely and appropriate communication with involved parties.
    • Be the focal point for all incident management issues.
    • Provide relevant management information.
    • Collaborate with relevant business areas and share knowledge and best practices.
    • Prioritize and deliver major incidents and planned tasks according to priorities.
    • Investigate incidents through trend analysis and monitoring.
    • Contribute to service management tool development and design metrics for key performance indicators.

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