Walk-in Drive - Bengaluru, India - Rentokil Initial

    Rentokil Initial
    Rentokil Initial Bengaluru, India

    Found in: Talent IN C2 - 1 week ago

    Default job background
    Full time
    Description

    About the Role

    :
  • Customer Development Executive is responsible for client retention, renewals & price increase & up-selling and Compliant Management related to the commercial clients.
  • The Incumbent works as part of a multi-functional team. This involves collaboration with the internal team and external stakeholders.
  • Job Responsibilities:
  • Focus on client retention, renewals & price increase & up-selling
  • Compliant Management- To identify & resolve customer complaints within the specific timelines
  • Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts
  • To provide recommendations & suggestions to the branch for the improvement
  • Conduct regular reviews & terminate the non-revival accounts
  • SPOC for Branch Renewals
  • Total concentration on Renewal business only
  • Sole Responsible
  • On-time CCM/SQS/SQA
  • Timely Terminations
  • Coordination between Customers & Operations
  • Increase in Branch New Sales as Branch CSEs can focus only on New sales
  • Reduction in Outstanding
  • Lead Generation

    • Key Result Areas:

  • Advance Renewal Followup / CCM
  • Customer Objection Handling - with the help of operation
  • Renewal letter with PI
  • Regular follow-up for renewal and updation in the Renewal portal
  • OCC entry from the Renewal portal
  • Timely termination from the renewal portal
  • Outstanding followup
  • SQA

    • Competencies (Skills essential to the role):

  • Clear communication skills.
  • Attentiveness.
  • Ability to use positive language.
  • Time management skills
  • Data Analysis

    • Role Type / Key working relationships:

  • Productivity Improvement
  • Renewal % Improvement
  • Effective review customer wise
  • Process Understanding and Implementation
  • Renewal Portal Usage in Totality
  • Increase in Branch New Sales

    • Requirements

    Educational Qualification / Other Requirement:

  • Any Degree
  • Two wheeler Licence

    • Benefits

    What can you expect from RPCI?

  • Our values lie at the core of our mission and vision. We believe that it's our people who make our company what it is. We believe in:
  • Safety
  • Integrity
  • Innovation
  • Learning & Development
  • Open & Transparent
  • Performance Orientation

    • DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.