TelecallerCustomer Service Executive - Sany, India - Nexus Hire

Description

Overview:

TheTelecaller/Customer Service Executive plays a crucial role in ourorganization as the first point of contact for our customers. Theyare responsible for providing exceptional customer serviceresolving customer inquiries and promoting customersatisfaction.

KeyResponsibilities:

• Make outbound callsto potential and existing customers to promote our products orservices
• Answer inbound calls and respond tocustomer inquiries
• Understand customer needsand provide suitable solutions orrecommendations
• Maintain a professional andpositive demeanor during interactions withcustomers
• Keep accurate records of customerinteractions and transactions
• Followcommunication scripts when handling different topics orissues
• Resolve customer complaints in a timelyand professional manner
• Identify and escalatepriority issues to the appropriate teammember
• Stay updated on product knowledge and beable to provide accurate information tocustomers
• Meet and exceed sales targets andKPIs
• Collaborate with the sales team to ensurecustomer satisfaction and retention
• Conductcustomer satisfaction surveys to gatherfeedback
• Assist in the training and onboardingof new telecallers or customer servicerepresentatives
• Adhere to company policies andprocedures at all times
• Ensure compliance withdata protection regulations when handling customerinformation

RequiredQualifications:

• High school diplomaor equivalent; additional certification in customer service is aplus
• Proven experience in a customer service ortelesales role
• Demonstrated ability tocommunicate effectively in person over the phone and throughdigital channels
• Strong problemsolving skillswith the ability to think quickly and handle challenging situationsprofessionally
• Excellent negotiation andpersuasion abilities
• Ability to effectivelymultitask and manage timeefficiently
• Familiarity with CRM systems andpractices
• Proficiency in basic computerapplications such as MS Office
• Ability to workwell in a team environment and collaborate with colleagues fromvarious departments
• Proactive and adaptablewith a strong willingness to learn and growprofessionally
• Good organizational anddocumentation skills
• Attention to detail andaccuracy in data entry andrecordkeeping
• Understanding of data privacystandards and confidentialityprinciples
• Flexibility to work in shifts andhandle a high volume of calls
• Proven trackrecord of meeting and exceeding performancetargets

communication,customerservice,negotiation,multitasking