Community Manager - Mumbai - Jones Lang Lasalle Property Consultants

    Jones Lang Lasalle Property Consultants
    Jones Lang Lasalle Property Consultants Mumbai

    17 hours ago

    Full time ₹400,000 - ₹900,000 (INR) per year *
    Description

    Jones Lang LaSalle Property Consultants (India) Pvt. Ltd. (JLL) is looking for an enthusiastic Community Manager to lead day-to-day client activities and ensure exceptional service delivery at an assigned property in Reading. Reporting to the Property Manager, this role is crucial for fostering a positive client experience through effective team leadership, meticulous site operations, and robust risk management.

    What this job involves

    Leadership & Team Development

    • Manage and coach the on-site team, ensuring high morale, trust, and strong work ethics.
    • Build and maintain an environment that supports teamwork, cooperation, and performance excellence.
    • Mentor team members and enable their training and development.

    Client & Stakeholder Management

    • Proactively engage stakeholders to ensure client expectations are consistently exceeded.
    • Build and develop exceptional relationships with clients and stakeholders across various organizational levels.
    • Act as the key on-site point of contact for all Facilities and Customer Service matters within the client's premises.

    Procurement & Vendor Management

    • Ensure vendors are well-managed, delivering services on time and within budget.
    • Guarantee that vendor procurement processes comply with both agreed client guidelines and JLL best practices.

    Contracts Management

    • Plan and manage all contracts to ensure professional delivery at optimal costs.
    • Monitor contract expiry dates diligently and initiate re-procurement when necessary.
    • Continually assess contracts to ensure they deliver the best value to the client.

    Finance Management

    • Ensure all financial processes are followed meticulously.

    Health & Safety Management

    • Ensure the provision of a safe working environment.
    • Guarantee compliance with statutory regulations on fire, health, and safety standards.

    Site Operations Management

    • Recommend continuous quality improvement practices and implement industry best practice operations.
    • Implement and maintain building procedures and performance measures.
    • Ensure all Critical Environment (CEM) requirements are met.
    • Regularly review existing operations to reduce costs and enhance operational standards.
    • Provide 24/7 emergency call support and site attendance when required.

    Risk Management

    • Implement and maintain a property risk management program, including regular audits.
    • Ensure disaster recovery and business continuity plans are implemented and maintained.
    • Guarantee escalation procedures and incident reporting procedures are in place.
    • Assist in developing guidelines and strategies to ensure compliance with JLL's business conduct.
    • Achieve all Key Performance Indicators (KPIs) and Service Level Agreement (SLA) targets.

    Desired Skills and Experience

    Experience

    • Proven experience in a leadership role within facilities or property management.
    • Demonstrated ability to manage day-to-day client activities and be a key on-site contact.
    • Track record of successfully managing service quality, helpdesk task resolution, maintenance, and operations.

    Key Skills

    • Strong leadership and team coaching abilities.
    • Exceptional client and stakeholder relationship management skills.
    • Proficient in procurement, vendor, and contract management.
    • Solid understanding of financial processes and cost control.
    • In-depth knowledge of health and safety standards and compliance.
    • Ability to implement and maintain operational best practices.
    • Experience in risk management, including disaster recovery and business continuity planning.
    • Excellent problem-solving skills and ability to thrive in a fast-paced environment.
    • Outstanding customer service focus with a commitment to meeting client needs.
    * This salary range is an estimation made by beBee
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