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- Manage incoming/outgoing calls.
- sales leads.
- Build sustainable relationships and trust with customer accounts
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure resolution.
- Providing counselling face to face, over the telephone, or online
- Working with individuals, families or groups
- Keeping confidential records
- Building a relationship of trust and respect with clients
- Listening to clients' concerns, empathising with them, and helping them to see things more clearly or in a different way
- Listening skills
- Empathy and understanding
- A non-judgemental attitude
- Patience and a calm manner
- Ability to cope with emotional situations
- Ability to relate to and adapt communication style to suit a wide range of people
Tele Counceller Internship - Bihar Sharif, India - Rakesh Narayan Innovation Technology Services Pvt. Ltd.
Description
Title: Tele Counceller Internship
Education: BA, B.com, BBA, any bachlour degree
Unpaid Internship
Job Description:
Responsibilities include:
Key skills for counsellors