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Key Account Manager Noida - Ghaziabad, India - Johnson & Johnson
Description
Position Title(s):Key Account Manager
POSITION SUMMARY
Responsible for territory sales targets, building relationship with internal & external customers (Doctors/ KOL's / Distributors / peers/superiors), developing new customers, monitoring competitor activities, keeping track of the daily working, keeping track of customer usage pattern and maintaining records.
Handling customer complaints and working towards absolute customer delight.He/she will also track IOL/OVD/Phaco market-share in the assigned territory/state and keep track of competition actions - to proactively ensure market leadership in the state/ territory assigned.
He/she will be closely supporting Area Manager to develop and strengthen relationship with some of the Key Opinion Leaders of his assigned state/territory.
Adheres to environmental policy, procedures, and supports department environmental objectives.ESSENTIAL FUNCTIONS / RESPONSIBILITIES
Main areas of responsibility
Achieving Sales Target:
Ensuring achievement of Annual Sales Targets through right product mix on quarterly basis.
Ensuring 100 % Sales achievement on monthly & quarterly basis.
Sustainable Market Expansion - IOL / RIOL/
OVD:
Upgrading existing JJSV users of IOL to Premium IOLs. Should attend OTs regularly to understand customer needs, ensuring customer's delight.
Sustainable Market Expansion - Equipment's:
Demos to be done on regular basis in consultation with RM and PS. Effective bundling deals - to be honored as per MOU. Ensuring AR control of Equipment deal. preferably no outstanding in the market.
Development:
Developing Sound Product Knowledge; Sharing territory development plans; conducting
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Title Key Account Manager
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scientific programs regularly - CME/round table meetings
Reporting & Coordination:
Maintaining field reporting discipline and timely submission of reports:
Data Recording & Analysis:
Keep update on competitor, JJSV secondary / tertiary sales in the market.
Keeping record of JJSV installation base.