Senior / Operations Manager - US Outbound Call Center Sales Process - Ajitgarh
1 month ago

Job Summary
The Senior / Operations Manager is the single-point owner of P&L performance governance for a US outbound sales process.This position demands a data-led commercially astute leader with deep expertise in international outbound call center operations advanced KPI/OKR governance Balanced Scorecard-driven performance management.
Responsibilities
- Owning end-to-end P&L for the process balancing revenue growth margins cost-to-serve while maintaining delivery quality compliance.
- Designing implementing governing a Balanced Scorecard across four lenses Financial Customer Process People.
Job description
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