Senior / Operations Manager - US Outbound Call Center Sales Process - Ajitgarh

Only for registered members Ajitgarh, India

1 month ago

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Job Summary

The Senior / Operations Manager is the single-point owner of P&L performance governance for a US outbound sales process.

This position demands a data-led commercially astute leader with deep expertise in international outbound call center operations advanced KPI/OKR governance Balanced Scorecard-driven performance management.


Responsibilities

  • Owning end-to-end P&L for the process balancing revenue growth margins cost-to-serve while maintaining delivery quality compliance.
  • Designing implementing governing a Balanced Scorecard across four lenses Financial Customer Process People.

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