Client Services Role - Mumbai, India - iimjobs

    iimjobs
    iimjobs Mumbai, India

    3 weeks ago

    Iimjobs background
    Full time
    Description

    Responsibilities:
    -•Effectively interface between the client and internal support teams to ensure timely and accurate service delivery. Ability to create a story out of data for clients.


    • Act as the primary point of contact for all client queries. Defend data and data trends.
    • Coordinate with all internal teams, viz. PMT, Field, MIS etc. to ensure data quality.
    • Up-selling and Cross-selling to existing clients, as part of client service.
    • High level of client engagement on a regular basis.
    • To bridge gaps between client expectations and service delivery team, understand client requirements and create SOP for smooth project delivery.
    • To be responsible for client retention, per client revenue increase & renewals
    • To deliver presentations for clients.
    • To achieve monthly, quarterly & yearly business plan for accounts handled

    CANDIDATE PROFILE:

    • Previous experience of handling and analysis of FMCG data, viz. category, brands, SKUs.
    • A passion for data analysis and unearthing insights from data. An eye for detail.
    • High level of proficiency in MS office tools like Excel and Power Point.
    • Good business negotiation skills.
    • Good Listening Skills. Good inter-personal skills.
    • Excellent verbal and written communication skills in English.
    • Ability to deliver under deadlines.
    • Ability to adapt to changing priorities within a fast- paced business environment.

    QUALIFICATON AND EXPERIENCE:

    • At least 4-5 years of Client Service experience in a market research company, consulting or B2B space, preferably in a data handling/number crunching role. Candidates from retail market research, pure service organizations, or FMCG focused consulting companies will be preferred.
    • MBA from a good business school