Customer Success Associate - Bengaluru, Karnataka

Only for registered members Bengaluru, Karnataka, India

3 weeks ago

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Job summary

We are seeking an experienced Customer Success Associate to join our team in Bangalore. The ideal candidate will have a strong desire to work in a less-structured environment with high growth potential.

Responsibilities

  • Manage customer relationships across multiple regions

  • Provide timely support through email chat WhatsApp phone video calls

    Translate technical concepts into business value for customers

    Capture analyze customer feedback identify trends share actionable insights with product engineering teams
    Create knowledge base articles self-service resources on Zendesk Actively participate in projects providing updates ensuring execution.
    Build trust-driven relationships both customers internal stakeholders Consistently achieve KPIs tied retention upsell responsiveness satisfaction.

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