Service Coordinator - Kolkata, India - TRUSTEGIC

Description

Benefits: ESIC/ Mediclaim, PF, Gratuity, CL, SL, PL etc..

Qualification: Graduate or Diploma/ B Tech in EE, ME, Automobile.

Experience: 2 to 6 yrs. in same field

Product & Brand to be handled:

Godrej Forklift, Stacker, Hand Pallet Trolley, Battery operated platform trucks etc..

Job Description:

• Responsible for Service co-ordination for Godrej division
• Preparation and monitoring of warranty and AMC visits on weekly & monthly basis. Advance planning on deployment of engineers.
• Co-ordination with Principal's for service and parts related support.
• Technical support to engineers on field issues for resolution.
• Monthly invoicing to Principal and customers against visits and paid jobs.
• Interaction with customers on satisfaction of services rendered and take corrective actions to improve upon.
• Regular meetings with key customers.
• MIS reports on service activity on weekly and monthly basis.
• Monthly service meetings with engineers.
• Call assigning on daily basis.
• New machine registration & SAP entry to Godrej.
• FSR Portal handling & claim submission.
• Handling of AFDC for machine sales.