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Sr Operation Executive - Chennai, India - Vacation Feast

Vacation Feast Chennai, India

2 weeks ago

Job Description for

Senior Operation Consultant:

Key Responsibilities:

Hotel Booking Management:

Coordinate with hotels and accommodation partners to secure bookings for clients.
Ensure accurate and timely confirmation of reservations.
Handle any modifications or cancelations as per the clients' requirements.
Maintain updated records of all bookings and related information.

Quotation Preparation:

Prepare detailed and customized quotations for clients based on their travel preferences and requirements.
Collaborate with the sales team to ensure competitive pricing and attractive offerings.
Address any queries or modifications requested by clients regarding the quotations.

3.

On-Tour Guidance:

Provide ontour guidance and support to clients during their travels.
Assist clients with any issues or concerns that may arise during their trip.
Ensure that clients have access to necessary information and resources throughout their journey.

Customer Relationship Management:

Build and maintain strong relationships with clients, hotels, and other travel partners.
Address customer inquiries and concerns promptly and professionally.
Seek feedback from clients to continuously improve the quality of services offered.

Operational Efficiency:

Identify areas for operational improvement and implement effective strategies to streamline processes.
Monitor key performance indicators related to operations and take corrective actions as needed.
Ensure compliance with company policies and industry regulations.

Qualifications and Skills:

Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related field.
Proven experience in operations management within the travel industry, with a focus on hotel bookings and tour operations.
Strong organizational and multitasking abilities, with exceptional attention to detail.
Excellent communication and interpersonal skills, with the ability to interact effectively with clients and internal teams.
Proficiency in travel booking systems and software applications.
Flexibility to adapt to changing priorities and requirements.
Passion for travel and a genuine desire to provide exceptional customer service.

Note:
Please avoid Retail sales, FMCG, Banking, Manufacturing Industry