Customer Service Sales Representative - Mumbai, India - Balaji Credit Services Private Limited

Description

Company Description

Balaji Credit Services Private Limited, established in 2005, is a financial solutions provider located in Mumbai. We have assisted over 2000+ SMEs and 100+ start-ups in obtaining suitable financial products to meet their working capital needs. We offer expertise in organizing financials and educating SMEs on the importance of secured working capital limits and non-traditional borrowing options. Our goal is to assist SMEs and corporate companies in enrolling more and more into off-balance-sheet debt to support their business growth.

Role Description

This is a full-time on-site role for a Customer Service Sales Representative. The ideal candidate will serve as the primary point of contact for client inquiries, providing timely assistance, and ensuring a seamless customer experience throughout the loan application and servicing process.

• Serve as the main point of contact for onboarded MSME clients, addressing inquiries, concerns, and requests promptly and professionally via phone, email, and other communication channel
• Provide detailed information about our financial products and services, including eligibility criteria, application procedures, documentation requirements, and loan terms.
• Guide clients through the loan application process, assisting with the completion of application forms, submission of necessary documents, and compliance with regulatory requirements.
• Proactively communicate with clients to provide updates on the status of their loan applications, address any outstanding requirements or conditions, and answer questions related to loan servicing and repayment.
• Conduct periodic follow-ups with clients to gather feedback, assess satisfaction levels, and identify opportunities for improvement in our products and services.
• Maintain accurate records of client interactions, transactions, and communications using CRM software or other designated systems.
• Stay informed about industry trends, regulatory changes, and best practices in MSME finance to provide accurate and up-to-date information to clients.
• Adhere to company policies, procedures, and service standards to ensure compliance with regulatory requirements and deliver exceptional customer service at all times.

Qualifications

• Bachelor's degree or a related field.
• Prior experience in customer service, client relations, or a similar role, preferably in the financial services industry or products like home loan, LAP etc.
• Excellent communication skills, both verbal and written, with a strong customer service orientation and the ability to empathize with clients' needs and concerns.
• Detail-oriented with strong organizational skills and the ability to multitask effectively in a fast-paced environment.
• Ability to work independently as well as collaboratively within a team, demonstrating flexibility, adaptability, and a positive attitude.
• Knowledge of MSME finance products, loan processing procedures, and regulatory requirements is preferred but not required.
• Fluency in multiple languages is a plus, particularly languages commonly spoken by MSME clients in the local market.

Benefits:

• Competitive salary and performance-based incentives.
• Professional development and training opportunities.
• Opportunities for career advancement and growth within the organization.