- Assists with new hire training and performing quality review of outgoing email communications for content, grammar and formatting.
- Acts as a subject matter expert for the team, answering questions and providing guidance with limited direction from management. Assists with additional team projects as needed.
- Provides timely written responses to participant email requests that come into the que on the digital platform.
- Complies with company policies regarding written correspondence and privacy protection.
- Maintains above average quality standards with regard to grammar format and content. Meets or exceeds productivity standards with regard to output of written correspondence.
- With any degree and minimum of 3-5 years direct work-related experience.
- Very strong written and verbal communication skills are critical to success in this role.
- Microsoft Word, Excel, Outlook, PowerPoint experience preferred.
- Ability to work independently, multi-task, meet deadlines, solve standard to complex problems and deliver/take constructive feedback.
- Bachelor's degree and equivalent work experience.
- N/A
Sr Spec Digital Correspondence-2 - Bengaluru, India - Empower Retirement
Description
Grow your career with a growing organization
Whether they're helping people reach their long-term financial goals or providing personal wealth management strategies, every associate contributes to changing the lives of those we serve for the better. When it comes to job satisfaction, that's hard to beat. And from a personal satisfaction perspective, you'll enjoy the freedom to support causes that matter to you and experience a truly inclusive work environment. Your future starts now.
The Senior Specialist Digital Correspondence role is a senior position that is responsible for handling standard and complex email requests received from participants through the website. This role requires mastery of all types of email requests as evident through consistently high quality and productivity. This role also requires demonstrated ability to take on additional responsibilities such as new hire training, and quality review of the outgoing emails for newer team members. Also assists with new hire training and performing quality review of outgoing email communications for content, grammar and formatting. Acts as a subject matter expert for the team.
DUTIES / RESPONSIBILITES / ESSENTIAL FUNCTIONS:
On a daily basis, serves as a subject matter expert and resource for others on the team when encountering more complex email scenarios received in the queue on the digital platform.
OTHER PREFERRED QUALIFICATIONS:
EDUCATION:
REGISTRATIONS / CERTIFICATIONS / LICENSING REQURED:
This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as per terms and conditions of your employment contract.
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.
COVID
COVID vaccinations are required for all individuals working in any Empower office location or who participate in in-person meetings and/or business activities, subject to state and local laws. Most Empower positions may require on-site presence on an occasional or regular basis and associates will need to provide proof of COVID vaccination, subject to state and local laws. Associates unable to comply with the COVID vaccination requirement due to medical reasons may request an accommodation.