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  • Customer Success Manager - india - CloudSEK

    CloudSEK
    CloudSEK india

    1 week ago

    Default job background
    Description

    WHO ARE WE?

    We are a group of highly driven people, working towards a common goal. We believe that work and the workplace should be joyful and always buzzing with energy.

    CloudSEK is a trusted Cyber security product company, on a mission to build the world's fastest and most reliable AI technology that identifies and resolves digital threats in real time. Our central proposition is leveraging Artificial Intelligence and Machine Learning to create a quick and reliable analysis and alert system that provides rapid detection across multiple internet sources, precise threat analysis, and prompt resolution with minimal human intervention.

    Founded in 2015, we've grown at a frenetic pace and achieved some notable accolades along the way, including:

    • The launch of our first product in 2016
    • Earning pre-series A funding in 2018
    • Receiving multiple awards, including the prestigious Excellence Award for being the Security Product Company of the Year in 2020
    • Receiving Series A funding from MassMutual Ventures in 2021, with a total investment of $10 million

    Our Product Suite:

    CloudSEK XVigil constantly maps a customer's digital assets, identifies threats and enriches them with cyber intelligence, and then provides workflows to manage and remediate all identified threats, including takedown support.

    A powerful Attack Surface Monitoring tool that gives visibility and intelligence on customers' attack surfaces. CloudSEK's BVigil uses a combination of Mobile, Web, Network and Encryption Scanners to map and protect known and unknown assets.

    CloudSEK's Contextual AI SVigil identifies software supply chain risks by monitoring Software, Cloud Services, and third-party dependencies.

    Job Description

    As a Customer Success Manager at CloudSEK, you will be the primary point of contact for a few strategic accounts, ensuring they derive maximum value from our cybersecurity solutions. Your role will involve deep engagement with clients, providing expert guidance on threat management, and ensuring seamless integration and utilization of CloudSEK's products. Your background in cybersecurity will be crucial in understanding and addressing the specific needs and challenges faced by our clients.

    Key Responsibilities:

    • Account Management: Manage and nurture relationships for client accounts, ensuring high levels of customer satisfaction and retention.
    • Cybersecurity Expertise: Provide expert guidance on threat intelligence, data leak prevention, and other cybersecurity issues.
    • Customer Engagement: Develop and execute customer engagement strategies to build strong relationships with key stakeholders, including CXOs and CISOs.
    • Revenue Generation and Retention: Identify opportunities for upselling and cross-selling CloudSEK's products and services.
    • Product Usage and Feedback: Ensure 100% product usage for features subscribed by customers.
    • Operational Excellence: Maintain accurate records of customer interactions and activities in CRM systems.

    Qualifications:

    • 5+ years of experience in Cybersecurity, Client-facing experience, or a related role in the cybersecurity industry.
    • Strong understanding of cybersecurity principles, threat intelligence, and digital risk management.
    • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
    • Proven track record of achieving customer success goals and driving revenue growth.

    Added Advantage: If you have experience in Business reviews, Onsite meetings, Maintaining NRR and GRR, Threat analysis and Value delivery.

    Benefits of Joining CloudSEK

    We provide an environment where you can develop and enhance your skills while delivering meaningful work that matters. You'll be rewarded a competitive salary as well as a full spectrum of generous perks and incentives, which include:

    • Flexible working hours
    • Lunch, unlimited snacks, and drinks are all available while at the office
    • Games, fun, and soulful music to unwind and have a good time together

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Customer success manager