Customer Care Representative - Noida, India - Karizma Konnect

Description

CompanyOverview:
KarizmaKonnect is a leading company in the None industry. With a strongpresence in the market we strive to provide exceptional customercare and support to our clients. As a Customer Care Representativeyou will be part of a dynamic team that values professionalism anddelivers excellence in customerservice.
Role andResponsibilities:

• Handleinbound and outbound calls to assist customers with their queriesand provide appropriate solutions
• Responsiblefor maintaining a high level of customer satisfaction by handlingcustomer complaints and resolvingissues
• Provide accurate and timely informationto customers regarding products services and companypolicies
• Maintain customer records by updatingaccount information
• Collaborate with otherteams to ensure seamless customerexperience

CandidateQualifications:

• Minimum1 year of experience in an international BPO voiceprocess
• Excellent communicationskills
• Computer and Internetknowledge
• Previous customer serviceexperience

RequiredSkills:

• ExcellentCommunication Skills
• CustomerService
• Computer and InternetKnowledge

b2c sales,internationalvoice process,computer and internet knowledge,communicationskills,excellent communication skills,customer care,cust serviceexp,int. bpo voice exp