Technical Consultant - Hyderabad, India - Blue Yonder

Description

Overview :
Leading

AI-driven Global Supply Chain Solutions Software Product Company

and one of Glassdoor's " Best Places to Work "Seeking an astute individual that has a

strong technical foundation

with the

additional ability to be hands-on

with the broader engineering team as part of the development/deploymentcycle, and deep knowledge of industry best practices, with the ability to implement them working with both the platform, and the product teams

Scope:

Core responsibilities to include support and administration of Platform & Integration services components - Python based, BY Connect (using MuleSoft) based adapters and services.

The team currently comprises of 60+ global associates across India (COE), NA working across 24/7 and is expected to grow.

The incumbent will work with a team of technical staff within BY Teams, BY Customers, BY Partners and should have experience in installing, patching, deploying, upgrading, troubleshooting and performance tuning of Applications, Integration Services, ESB/middleware components etcOur current technical environment:

Software:

Python, MuleSoft, API'sDatabase :
MS SQL Server, SnowflakeCloud Architecture : MS AzureFrameworks/Others : Kafka, Elasticsearch, ETL/Data management services, knowledge on monitoring tools (Splunk, Zabbix, AppDynamics)

What you'll do:

Provide technical support for applications and services based on Python & MulesoftSupport and resolve technical issues of Python based adapters and services including other Platform/Integration componentsTechnical support for resolving alerts, monitoring, level 1 & 2 investigation of issues, customer cases with Python related adapters & servicesDeploying, upgrading, and supporting Python / Mule /AMQ / services/technologiesWorking with customer/application/productteams ensuring the deadlines are not breachedIdentifying areas improvement and cutting down the manual effort through automationWhat we are looking for:Bachelor's degree (STEM preferred) and minimum 3 to 6 years of experience in Software development/supportAbility to work flexible hours in shifts and the ability to support 24x7 production support operationsStrong customer facing skills and communication skills (verbal and written)Strong knowledge of service management processes like incident, service request, change and problemWorking knowledge of ticket tracking tools like Salesforce/Service now/JiraStrong troubleshooting skillsGood working knowledge on SQL (preferably Microsoft SQL server)Working knowledge of API's (REST and SOAP)Experience in using monitoring tools (Splunk, Zabbix, AppDynamics) and dashboards for faster troubleshootingExperience with Active MQ, Message Broker or other JMS based messaging platforms like Kafka, Rabbit MQExperience is using ARM for monitoring and analysis of the environmentsExperience in working on Windows and Linux Operating SystemExperience troubleshooting/ManagingRuntime ServersExperience working with Python & Mulesoft Connectors - Standard/CustomExperience troubleshooting and performance tuning of ESB/middleware componentsLearn Installation and configuration of Mule runtimes via Mule Management Console - Install or via Jenkins using MuleSoft API and standard deployment methodologies.

SaaS/Cloud/Azure experience a plusWillingness to learn BY Solution knowledge to optimize support and troubleshooting interactions and timeExperience working with any Planning or Execution Systems is a plus.

Prior systems administration/applicationconfiguration management experience is preferred.

Ability to adapt and respond to fast moving & changing project environmentsCapable of facilitating (design sessions, conflict resolutions, brainstorming, etc.) meetings.

Well organized and ability to meet deadlines and multi-task