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  • Account Manager - Gurugram, Haryana - NETNXT Network

    NETNXT Network
    NETNXT Network Gurugram, Haryana

    2 months ago

    Description

    Company Description:

    NETNXT Network specializes in IT consulting, network implementation, troubleshooting, and network security services. We provide comprehensive IT infrastructure services for e-commerce and startups, covering the setup of open-source on-premises and cloud servers for database and web hosting needs. Our cloud monitoring services ensure that customers can maintain optimal network/server performance and service uptime.

    Responsibilities

    • Manage a portfolio of client accounts, primarily within the cybersecurity and networking sectors, to maintain and grow business relationships.
    • Serve as the primary point of contact for assigned clients, ensuring their needs are met with timely and effective solutions.
    • Develop a deep understanding of clients' business objectives and cybersecurity challenges to offer tailored solutions and services.
    • Collaborate with internal teams including sales, technical, and customer support to deliver seamless service and support.
    • Identify opportunities for upselling and cross-selling NETNXT Network products and services to existing clients.
    • Prepare and deliver presentations, proposals, and business reviews to clients.
    • Track and report on account metrics, forecasts, and performance to management.
    • Address and resolve client concerns and issues promptly, escalating when necessary.
    • Stay updated on industry trends, competitor offerings, and emerging cybersecurity technologies to better serve clients.
    • Maintain accurate and up-to-date account documentation and records within the company CRM system.

    Required Qualifications & Skills

    • Bachelor's degree in Business, Marketing, IT, or a related field.
    • Minimum 2-4 years of experience as an Account Manager or similar role, preferably within a cybersecurity organization or technology sector.
    • Strong understanding of cybersecurity concepts, challenges, and market dynamics.
    • Excellent interpersonal and communication skills with the ability to build and maintain professional client relationships.
    • Proven track record of meeting or exceeding sales or account growth targets.
    • Ability to manage multiple accounts simultaneously and prioritize tasks effectively.
    • Strong problem-solving skills and a proactive approach to client management.
    • Proficiency in CRM software (e.g., Zoho CRM, Salesforce) and Microsoft Office Suite.

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