Telecom Order Specialist - Bengaluru, India - Selections HR Services Private Limited

    Selections HR Services Private Limited
    Selections HR Services Private Limited Bengaluru, India

    1 week ago

    Default job background
    Telecommunications
    Description

    Position: Telecom Order Specialist

    Experience: 4 To 11 Yrs

    Job Description:

    The Telecom Order Specialist is responsible for the daily operational management of telecommunications services, including project coordination of customer orders, billing and trouble ticket resolution, and managing and resolving fallout in specialty areas such as circuit provisioning and network builds.

    Principal Duties and Responsibilities:

    Coordinate customer New Orders, MAC Orders, Move Orders, Complex Orders, and Disconnect Orders for voice and data circuits.

    Resolve billing and trouble tickets, escalate and monitor outages, and project manage all orders through completion.

    Manage and prioritize assigned TDM and Ethernet savings projects.

    Coordinate customer moves, adds, changes, and disconnect orders.

    Manage and resolve fallout in specialty areas such as circuit provisioning and network builds.

    Review telecom order packages, submit to carriers, and manage projects through installation.

    Ensure completeness of documentation and customer information provided by various stakeholders.

    Handle legacy telco products including POTS, PBX, DSL, ISDN BRI and PRI, MPLS, SONET, DS1, DS3, Digitally Trunked T1, and Centrex.

    Manage and order SD-WAN, SIP, UCaaS, CCaaS, and other Cloud technologies.

    Implement projects to local and IXC Telcos and other global telecommunications companies.

    Understand, analyze, and explain Telco USOCs (Universal Service Order Codes) on CSRs.

    Build inventory records in CRM utilizing CSRs.

    Coordinate CPE delivery and managed services activation.

    Support internal and offshore provisioning on related orders.

    Coordinate interdepartmental activities to ensure on-time completion of projects.

    Requirements:

    Bachelor's degree in a related field of study.

    Relevant experience in telecom operations within a telecommunications company.

    Knowledge of ServiceNow tool and processes.

    Excellent customer service and interpersonal skills.

    Project management skills, including planning, issue resolution, and relationship maintenance.

    Strong people skills and ability to work well with cross-functional teams.

    Strong verbal and written communication skills.

    Excellent time management and analytic skills.

    Advanced skills in MS Office including Excel and CRM.

    Ability to work under pressure and multitask.

    Proactive, self-motivated, and determined attitude.

    Customer-focused with an eagerness to engage when issues are encountered.